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    HP fraudulent caller alert - protect yourself from scams

    Learn what to do if you are contacted by fraudulent callers posing as HP representatives. This could be a scam; do not provide any personal information.

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HP Scanjet 3000, 5000 and 7000 - Scanner will not turn on

Scanner will not turn on
If the scanner will not turn on when you press the front panel scanner buttons, check the following:
  • The scanner may be turned off. Be sure the Power switch located on the back of the scanner is in the on position.
  • The scanner may have been unplugged. Check to see that the power supply has not become disconnected from the scanner or unplugged from the power source.
  • The power supply might not be working.
    • Check that the green LED on the power supply case is on.
    • If the green LED is not on, ensure that power is available to the power outlet or surge protector that the power supply is plugged into.
    • If power is available to the power outlet or surge protector but the green LED is still not on, the power supply might be defective. Contact www.hp.com/support for assistance.

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Country: Flag United States

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