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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use our digital solutions like the Virtual Agent and Diagnostic Tools or your HP account for faster service. Instant Ink customers please visit instantink.com

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    - HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.


    - If your computer is not compatible for upgrade to Windows 10, we can help to find the perfect computer for you. Check our Weekly deals!

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HP PCs and Monitors - Damaged Screen, LCD, or Display

This document is for HP PCs with LCD screens.
When a screen is broken or damaged, you might see lines, patterns, or black spots on the display, which can increase in size over time. If the damage is significant, the screen might be completely black. If the screen isn't cracked or visibly damaged, make sure you have the latest graphics driver.
  caution:
HP does not recommend repairing or replacing the screen yourself. This can void warranty options and cause further damage to the computer.
Figure : Example of a vertical line
An example of an LCD screen with a black vertical line
Figure : Example of a black spot
An example of an LCD screen with a black spot

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Country/Region: Flag United States

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