A 'Paper Jam' Error Displays on the HP PSC 1315, 1315v, 1315xi, 1315s, and 1318 All-in-One Printer Series

  caution:

Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.

  caution:

Never pull jammed paper from the front of the HP product. If you can pull it from the rear of the HP product or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the HP product.

1. Disconnect the USB cable or parallel cable from the rear of the product.
2. Disconnect the power cord from the rear of the product.
   Figure : Disconnect the power cord

   
3. Remove the rear access door. Press in the tab on the left side of the door, and then pull the door away from the product.
   Figure : Remove the rear access door

   
4. Gently remove any jammed paper or bits of torn paper from the rollers inside the product.

     caution:

   Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.

5. Reattach the rear access door to the HP product. Push the door forward until it snaps into place.

1. Open the cartridge access door.
   Figure : Open access door

   
2. Gently remove any jammed paper or bits of torn paper from the rollers inside the product.

     caution:

   Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product. Carefully remove all traces of paper that you can find.

   Figure : Remove every scrap of jammed paper

   
3. Close the cartridge access door.
   Figure : Close access door

   
4. Reconnect the power cord to the rear of the product.
5. Press the Power button () to turn on the product.

1. With the product turned on, open the cartridge access door. The carriage might try to move into the access area. If so, allow the carriage to move to that position.
   Figure : Open access door

   
2. With the product turned on, unplug the power cord from the back of the product.
3. Unplug the power cord from the power source or electrical outlet.

     warning:

   You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without risk of electrical shock.

4. Check for any paper or objects that might be stopping the carriage.

     caution:

   If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.

5. Reach inside the product through the cartridge access door, and then manually move the carriage.
   • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.
   • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.
   • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.
6. Remove any loose paper or obstructions found.
7. Make sure that the carriage can move freely across the width of the product. Firmly push the carriage to the left, and then to the right.
8. Close the cartridge access door.
   Figure : Close access door

   
9. Reconnect the power cord to the rear of the product.
10. Reconnect the power cord to the power source or electrical outlet.
11. Press the Power button () to turn on the product.

• If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
• If the issue persists, continue with the next solution.
• If the test page does not print, continue with the next solution.

1. Press the Power button () to turn off the product.
2. Disconnect the power cord from the rear of the product.
3. Remove the rear access door. Press in the tab on the left side of the door, and then pull the door away from the product.
   Figure : Remove the rear access door

   
4. Lightly moisten a lint-free cloth with distilled or bottled water, and then wipe the paper rollers. Rotate the rollers with your fingers to clean all the way around.
   Figure : Clean the rollers

   
5. Make sure that the paper feed rollers on the rear access door are clean, free of paper bits, and rotate freely.
   Figure : Access door rollers

   
6. Allow the rollers to dry completely.
7. Reattach the rear access door. Align the door pins with the slots on the right side of the rear of the product, and then push the door forward, snapping it into place.

   note:

   Make sure that you close and latch the rear access door completely.

   
8. Reconnect the power cord to the rear of the product.
9. Press the Power button () to turn on the product.

• If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
• If the issue persists, continue with the next solution.
• If the test page does not print, continue with the next solution.

1. Press the Power button () to turn on the product.
2. With the product turned on, disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button () to turn it on.

• If these steps resolved the issue, and the self-test report prints, there is no need to continue troubleshooting. Connect the USB cable to continue the print job.
• If the issue persists, continue to the next solution.
• If the self-test report does not print, skip to the next solution.

note:

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