When you try to print, paper jams inside the HP product and the HP product stops printing. The Check Paper light might also be blinking or flashing.
Figure : Check Paper light blinking

![]() If you are looking for information on preventing a paper jam from recurring, you can skip to the prevention and cause sections in this document.
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How to print a self-test report
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caution:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Remove any loose paper from the paper tray.
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Do not pull jammed paper from under the front cover
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caution:Never pull jammed paper from the front of the HP product. If you can pull it from the rear of the HP product or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the HP product.
caution:Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur.
caution:Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product. Carefully remove all traces of paper that you can find.
warning:You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without risk of electrical shock.
caution:If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.
note:Make sure that you close and latch the rear access door completely.
note:If the page displays in the wrong country/region or language, click the Region - Language link in the upper right corner of your browser. Then you can select the correct country/region and language.
caution:Do not force the paper to move too far forward in the tray.