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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use our digital solutions like the Virtual Agent and Diagnostic Tools or your HP account for faster service. Instant Ink customers please visit instantink.com

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    - HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.


    - If your computer is not compatible for upgrade to Windows 10, we can help to find the perfect computer for you. Check our Weekly deals!

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HP Notebook PCs - Incorrect Characters are Displayed when Using Keyboard

There are two common keyboard issues that can occur during the normal operation. The first is the Num Lock key gets accidentally pressed, turning a portion of the keyboard into a number pad. The other is the keyboard language gets inadvertantly switched from its original language to another, resulting in some letters and numbers appearing different on the screen than how they are typed.

Update the BIOS and device drivers

If you experience persistent keyboard errors, such as the keyboard frequently switching modes, try updating the notebook's BIOS and device drivers. For more information, see HP Notebook PCs - Locate and Install Updated BIOS, Drivers, and Software.

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Country/Region: Flag United States

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