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HP Handheld sp400 Series All-in-One Scanner Printer - Fixing Blinking Lights

General errors and warning conditions
Critical error
Visual feedback
Audio
Cause
Solution
Solid, red Error light
Hi tone, 3x
Critical error
All-in-One needs to be serviced.
Solid, red tail lights
  note:
Other lights may be on (blinking or solid) also.
Update failure (only applicable following wireless update attempt)*
Visual feedback
Audio
Cause
Solution
Red Error light, fast blink, 20x
Hi tone
Wireless update failure (following wireless update attempt)
Attempt update again.
Red tail lights, fast blink, 20x
* This will be seen the next time the All-in-One is turned on after a wireless update attempt. The green Power light will also blink.
Battery errors and warning conditions
Battery: Low
Visual feedback
Audio
Cause
Solution
Slow-blinking, orange Battery light
None
Battery low (configurable %)
Warning only.
  caution:
As the battery approaches very low, the light will blink faster and the Hi tone will sound every minute.
Battery: Very low
Visual feedback
Audio
Cause
Solution
Fast-blinking, orange Battery light
Hi tone
Battery low (configurable %)
Replace battery soon.
  caution:
As the battery approaches empty, the All-in-One may shut down without warning.
Battery: Empty, shutting down
Visual feedback
Audio
Cause
Solution
Fast-blinking, red Error light
Hi tone
Empty, shutting down
Replace battery
  note:
The All-in-One may shut down without providing this feedback.
Solid, orange Battery light
Fast blinking, red tail lights
Battery: Battery level unknown
Visual feedback
Audio
Cause
Solution
Solid orange Battery light
None
Battery level unknown)
Warning only
Print cartridge errors and warning conditions
Print Cartridge: Bad installation
Visual feedback
Audio
Cause
Solution
Fast-blinking, red Error light
Hi-Lo tone, 2x
Print cartridge error:
• bad installation
• missing cartridge
• bad cartridge
Ensure that the print cartridge is seated correctly.
Ensure that the door is closed.
If problem persists, replace the print cartridge.
Solid, orange Print Cartridge light
Fast blinking, red tail lights
Print cartridge opening or closing error
Visual feedback
Audio
Cause
Solution
Fast-blinking, red Error light
Hi-Lo tone, 5x
Error occurred in the opening or closing of the print cartridge
Press the CLEAR button.
If the problem persists, turn the All-in-One off and then on again.
Solid, orange Print Cartridge light
Fast blinking, red tail lights
Print Cartridge: Door ajar
Visual feedback
Audio
Cause
Solution
Slow-blinking, red Error light
Mid tone, 3x
Door ajar or damaged
Ensure door is closed.
Solid, orange Print Cartridge light
Slow-blinking, red tail lights
Door damaged
Replace door. See Replacing the Door.
Print Cartridge: Ink level unknown
Visual feedback
Audio
Cause
Solution
Solid, orange Print Cartridge light
None
Ink level unknown
Warning only.
Print Cartridge: Ink low
Visual feedback
Audio
Cause
Solution
Slow blinking, orange Print Cartridge light
None
Ink low (configurable %)
Warning only.
Print Cartridge: Ink very low
Visual feedback
Audio
Cause
Solution
Fast blinking, orange Print Cartridge light
Hi tone
Ink very low (configurable %)
Replace print cartridge soon.
  note:
As long as printing continues, the audio tone will be heard at approximately 1 minute or intervals.
Print Cartridge: Ink cutoff/out reached
Visual feedback
Audio
Cause
Solution
Fast-blinking, red Error light
Hi tone, 3x
Ink cutoff/out reached (configurable %)
Replace print cartridge.
Fast blinking, orange Print Cartridge light
Fast blinking, red tail lights
Scanning/Wireless errors and warning conditions
Scanning/Wireless: Wireless network unavailable
Visual feedback
Audio
Cause
Solution
Fast blinking, blue Wireless light
Hi-Lo tone
The wireless network is unavailable.
Verify that the network settings on the All-in-One match the settings of your wireless network access point. These settings must include the ESSID, security mode (WPA-PSK, WEP or none) and network key.
If the problem persists, contact your network administrator.
Scanning/Wireless: Application server unavailable
Visual feedback
Audio
Cause
Solution
Slow blinking, blue Wireless light
Hi-Lo tone
The All-in-One is configured incorrectly.
Verify that your network has a DHCP server. If the network does not have a DHCP server, you must configure the All-in-One for static IP addressing (see Setting up the Wireless Network).
Verify that the server addresses are set up correctly (see Configure the server).
If the problem persists, contact your network administrator.
The application server is unavailable.
Verify that the application server is running. If the problem persists, contact your network administrator.
Scanning/Wireless: Server error (immediately following successful scan)
Visual feedback
Audio
Cause
Solution
Red tail lights, blink 1x
Hi-Lo tone
Server error
Try to scan again.
Scanning/Wireless: Invalid bar code or bad data
Visual feedback
Audio
Cause
Solution
Red tail lights, blink 2x
Hi-Lo tone
Invalid bar code or bad data was sent to the server.
1. Check the bar code.
2. Try to scan again.
3. If the problem persists, contact your supervisor.
Scanning/Wireless: Incomplete print (after ‘Ready to Print’*)
Visual feedback
Audio
Cause
Solution
Red tail lights, blink 1x
Hi-Lo tone
Incomplete print timeout (configurable timeout)
Rescan and print.
* ‘Ready to print’ is indicated by green tail lights and a Hi tone.
No print template
Visual feedback
Audio
Cause
Solution
Red tail lights, slow blink, 2x
Lo-Hi-Mid tone, 3x or 4x
There is no print template loaded on the All-in-One.
Load the desired print template.

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