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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP DesignJet 5000 printer series - Error is reported:010092

Issue:
The error is reported because the positioning point of the main spooler cannot be detected.
During self inspection upon startup, the plotter needs to detect the starting point of the positioning main spooler, namely, the Mark point. If this is not detected, the above error code is reported.
Solution
Replace the Lens Cover
If the Lens Cover of the pen carriage is polluted during the operation, reading the Mark point will be affected. Therefore, replace Lens Cover via the menu operation.
First, access the printer Setup Menu, and then access the Utilities menu.
In the menu, select:Lens Maintenance option.
Now the pen carriage of the printer will move out automatically, and prompt you to left the upper cover. Take out the standby Lens Cover (in the sponge of the upper cover of the printer), and then take out the old Lens Cover (below the right side of the pen carriage) on the pen carriage, and replace with a new Lens Cover.
Restart the printer. If the printer does not return to normal, contact the local gold-level service center or HP800 technical support center.

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Country/Region: Flag United States

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