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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Designjet 500, 510 and 800 Printer Series - Precision error in the paper feed direction

Issue:
The paper feed direction of the HP Designjet 500, 510 and 800 Printer Series has a precision error and the print size deviates.
Solution
First, ensure that the media in use are standard media supported by HP.
Measure the deviation range, print 500MM×50MM rim, and check the error value. If the error value is 0.2% or less (or 0.1% for DesignJet 4000 printer series), it is correct.If the error value is greater than 0.2%, calibration is required.
Procedure for calibrating paper feed precision:
  1. Load the standard media.The quality and width of the media should be equivalent to those of commonly used media.The media to be calibrated should be the same as the media used, in case of image quality problems.
      note:
    If the loaded media are not the media used in either of the previous two advanced calibrations, the printer default value will apply.
  2. Press Menu.
  3. Use the arrowhead key to find the Paper menu.Press Enter and select the Paper menu.
  4. Use the arrowhead key to find the Advanced Calibration menu.Press Enter.
  5. Use the arrowhead key to find Create Pattern.Press Enter.The printer will print/create a pattern.
  6. Use the arrowhead key to find Measure Pattern.Press Enter.The printer will measure the pattern.When measuring the pattern, move along the contrary direction of creating a pattern.
    The feed precision calibration is now complete.If the problem persists after completing calibration, contact the HP technical support hotline or the nearest gold-level service center.

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