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A 'Carriage stall' Message Displays for HP Officejet Pro K8600 and K8600dn Color Printers

Issue

The carriage assembly, which holds the ink cartridges, stalls against the left side of the product and a Carriage stall message displays on the computer.

Solution

Complete these steps in the order presented to resolve the problem. All these steps might not be necessary to resolve the issue.

Step one: Clear any paper jam

Follow these instructions to check for and remove any paper jammed in the product.

Clear the jam from the back of the product

  1. Press the Power button () to turn on the product.
  2. Push the button on either side of the rear access panel or the duplexer, and then remove the panel or unit.
    Figure : Remove the rear access panel or the duplexer
    Graphic: Remove the rear access door
  3. Find any jammed paper inside the product, grasp it and then pull it out towards you.
  4. Press the latches on the duplexer inward to remove its cover.
    Figure : Remove duplexer cover
    Graphic: Remove duplexer cover
  5. Carefully remove any jammed paper from the duplexer.
  6. Reinsert the rear access panel or the duplexer into the product.

Lift the front cover and slowly remove any jammed paper

  1. Make sure that the printer is on.
  2. Lift the output tray.
    Figure : Lift the output tray
    Graphic: Lift the output tray
  3. Check for jammed paper. If you see jammed paper, gently pull the paper out towards you.
    Figure : Remove jam from the output tray
    Remove jam from the output tray
  4. Lower the output tray.
  5. Raise the carriage access door, and then wait for the carriage to move to the left.
    Figure : Raise the carriage access door
    Graphic: Raise the carriage access door
  6. If the carriage does not move to the left, press and hold the Resume button () until the carriage moves to the left.
  7. Wait for the carriage to stop moving, and then unplug the power cord from the rear of the product.
  8. Gently pull out any jammed paper.
  9. Make sure that there are no scraps of paper stuck between the rollers.
  10. Close the carriage access door.
  11. Reconnect the power cord to the rear of the product.
  • If the issue is resolved, you do not need to continue with the rest of the instructions on this page.
  • If the issue is not resolved, continue to the next step.

Step two: Verify that the print carriage can move freely

  1. With the product turned on, open the print carriage access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
  2. Without turning off the product, disconnect the power cord from the back of the product. The power cord must be disconnected in order to manually move the parts and to reset the paper-feed mechanism.
  3. Look in through either the print carriage access door or the output paper tray, and then make sure the ink cartridges are locked into the carriage. Also make sure there are no obstructions under or around the carriage to block it from moving.
  4. Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
    You might have to reach through the output paper tray to access the print carriage.
  5. Close the print carriage access door and reconnect the power cord.
  6. Press the Power button () to turn on the product.
  7. Try the print job again to see if this step resolved the issue.
  • If the issue is resolved, you do not need to continue with the rest of the instructions on this page.
  • If the issue is not resolved, continue to the next step.

Step three: Plug the product directly into a wall outlet

Do the following to make sure that the product is correctly connected to a suitable power source.
  1. Make sure that the computer and the product have a three-prong power plug.
  2. Remove the product cable from any power strips or surge suppressors, and then plug it directly into a grounded (three-prong) wall outlet.
  3. Try the print job again to see if this step resolved the issue.
  • If the issue is resolved, you do not need to continue with the rest of the instructions on this page.
    note:
    If the product prints when plugged directly into a wall outlet as opposed to a power strip or surge suppressor, the power strip or surge suppressor might not allow enough voltage to reach the product.
  • If the issue is not resolved, continue to the next step.

Step four: Perform a partial reset

Follow these steps to perform a partial reset of the product.
  1. Turn off the product by pressing the Power button ().
  2. Unplug the power cord from the wall outlet and the back of the product and wait 10 seconds.
  3. Plug the power cord back into the wall outlet and the product.
  4. Turn on the product by pressing the Power button ().
  5. Try the print job again to see if this step resolved the issue.
  • If the issue is resolved, you do not need to continue with the rest of the instructions on this page.
  • If the issue is not resolved, continue to the next step.

Step five: Remove the ink cartridges

Improper placement or installation of the ink cartridges can cause the product to indicate a carriage stall error condition. The cartridges need to be inserted into their appropriate color-coded slots. Check for the same, and if you find that the cartridges have not been inserted into their appropriate slots, remove and reinstall them.
  1. Gently pull open the ink cartridge cover.
    Figure : Opening the cartridge cover
  2. Remove the ink cartridge that requires replacement by grasping it between your thumb and forefinger and pulling it firmly toward you.
    Figure : Removing the cartridge

Step six: Reinstall the ink cartridges

  1. Align the cartridge with its color-coded slot and insert the cartridge into the slot. Press down firmly on the cartridge to make sure it snaps into place.
  2. Close the ink cartridge cover.
  3. Try the print job again to see if this step resolved the issue.

Step seven: Service the product

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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