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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Scanjet Products - A 'Microsoft Installer (MSI) Error 1935' Error Displays During Installation

Issue
A Fatal error during installation message displays and includes the text Error 1935. The rest of the text in the message will vary.
Figure : Sample 'Error 1935' message
Workaround
If you want to use your product before resolving this issue, you can work around the issue causing the error message by installing a minimal or express version of the driver and then installing Image Zone Express.
  note:
This workaround does not solve the issue. This workaround provides a way to use your product without further troubleshooting. This workaround does not install Image Zone. Image Zone is software provided with the product driver that offers additional features. Installing the express version provides some of the features bypassed in the minimal or express install. For a description of the features available on Image Zone Express, go to Installing the HP Image Zone v 5.0 Software from the Software CD in Windows XP (c00147553) (in English).
  1. Restart the installation.
  2. On the installation screen, select the minimal or express option.
  3. To download and install Image Zone Express, go to the HP Photo Creations site (in English).
This error message might occur if you have the WinTools Easy Installer program on your computer. Follow the instructions below to remove this program.
  1. Click Start, Settings, and then Control Panel.
  2. Double-click Add/Remove Programs. The Add/Remove Programs utility opens.
  3. Locate the WinTools Easy Installer listing and click it to highlight it.
  4. Click Remove.
  5. Close the Add/Remove Programs utility.
  6. Try installing the HP software again.
Other options: Spyware removal programs might also help with this issue. Spyware removal programs include Spybot – Search and Destroy, Ad-Aware, Spyware Blaster, and many other programs. None of these have been tested by HP to prove they remove WinTools Easy Installer. However, updated spyware definitions might be an alternative to the steps above.
Solution two: Install the Microsoft .NET redistributable
If the text of the Error 1935 message references .NET then go to the Microsoft .NET Framework Web site and install the .NET redistributable (in English). After installing the .NET redistributable, try reinstalling the software.
  note:
If your message did not include references to .NET or you are unsure it referenced .NET, skip to the next solution.
  note:
One or more of the links above take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside the HP Web site.
Solution three: Intermediate system changes
  note:
Perform all nine troubleshooting steps of this solution before trying to install the software again.
  1. Click Start, and then Run. The Run window opens.
  2. In the Open: box, type msconfig, and then click OK. The MSCONFIG utility window opens.
  3. Click the Startup tab.
  4. Click Disable All to disable any application that loads when the computer starts up.
  5. Click the Services tab. Place a check mark in the Hide All Microsoft Services box.
  6. Click the Disable All button.
  7. Click OK.
  8. Click Restart to apply the changes to the computer during the next restart.
  9. Restart the computer.
      note:
    When the computer restarts, a System Configuration Utility message will display. Ignore this message while performing the necessary work on the computer.
  warning:
Removing .NET might cause other programs that use .NET to become unusable. Reinstalling .NET may or may not enable them to become usable again. You might need to reinstall these other programs as well.
  1. Click Start, Settings, and then Control Panel.
  2. Double-click Add/Remove Programs. The Add/Remove Programs utility opens.
  3. Locate the .NET Framework listing and click it to highlight it.
  4. Click Remove.
      note:
    There might be more than one version installed. Be sure to remove all instances of Microsoft .NET Framework.
  5. Close the Add/Remove Programs utility.
  6. Restart the computer.
  caution:
A level 4 uninstall will remove all of the printer software including the Plug and Play entries, the software drivers, the HP Photo and Imaging software, HP Software Update, and the HP Memories Disc Creator (if applicable). Running a level 4 uninstall may remove some of your other HP printing and imaging software.
  note:
If you have an HP camera or scanner, the Level 4 Uninstall Utility is not available. Instead, uninstall your software by putting the installation CD in and following the uninstall instructions or by clicking Start, Settings, Control Panel, double-clicking Add Remove Programs, then selecting your driver and clicking Change / Remove. Don't forget to restart the computer after uninstalling the software.
  1. Insert the installation CD-ROM. Close the auto-run install screen by clicking Cancel when you can.
  2. Click Start and then click Run.
  3. Click Browse.
  4. Locate the CD-ROM drive that contains the CD-ROM and click it.
  5. Click the Util folder, and then click the CCC folder to open its contents.
  6. Double-click the file Uninstall_L4.bat.
  7. Click OK to run the level four uninstall. Be sure to restart the computer after the uninstall is completed if it does not ask you to.
  1. Click Start, point to Programs or All Programs, point to Accessories, point to System Tools, and then click Disk Cleanup.
  2. This tool requests which drive it is to cleanup, even if only one hard disk drive is installed. Select the hard disk drive(s), and then click OK.
  3. Disk Cleanup analyzes the hard drive and presents a report. Make sure that Temporary Internet Files, Downloaded Program Files, Recycle Bin, and Temporary Files are selected. Then click OK to perform the cleanup operation.
For Windows XP:
  1. Click Start and then click Run.
  2. In the Open: box, type msiexec /unregister, and then click OK.
  3. Click Start and then click Run.
  4. In the Open: box, type msiexec /regserver, and then click OK.
For Windows 2000:
  1. Go to the Microsoft Web site. Search the Microsoft Download Center for Windows Installer. Select the one that supports your Windows version, and then download and install it.
    OR
  2. Insert the installation CD-ROM in the computer. Right-click Start and then click Explore. Select the CD-ROM drive that the disk is in, click the Setup folder, and then click the Wis folder. Select the folder that matches the version of Windows that you are using. Double-click instmsi.exe.
A tool has been developed to scan and fix registry permissions for specific registry keys where the software installer usually writes HP data. Click the link below to download the tool to your desktop.
  note:
For your convenience, the link below takes you to a product page where you can access the tool. The product on that page may not be the same as yours, but the tool works. The tool can also be found on your product's software page.
  1. Choose the appropriate operating system.
  2. Under the Update section, click Resolves "Access is denied" error during software installation'. Follow the on-screen prompts.
  3. After downloading the tool, double-click the HP tool (AccessDeniedUtility_1_3_4.exe) on the first screen of the computer, and then click OK. The registry scan process starts.
  4. Click Done after the scan and fix process is completed.
Step seven: Download and run the MSXML Installer
  1. Locate and click the msxml.msi link on the page.
  2. After the File Download dialog box displays, click Save.
  3. In the Save in: box, select Desktop.
  4. When the download completes, double-click the file to start the installation. The Microsoft XML Parser Setup Wizard displays.
  5. Click Next and follow the on-screen instructions to run the MSXML installer.
If you get errors installing msxml, be sure to look at Solution One at the top of the page as WinTools Easy Installer also causes errors installing msxml. Other errors might also occur when installing msxml. If a registry key listed as the problem, set the permissions on the key(s) it references, then run the msxml installer again. Repeat as needed.
  note:
One or more of the links above will take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside of the HP Web site.
  note:
One or more of the links above take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside the HP Web site.
Step nine: Install the HP software
Follow the setup and install instructions that came with your HP product.
At the end of troubleshooting and after the HP software in installed, you can re-enable the startup programs and services by using the following instructions:
  1. Click Start, and then Run. The Run window opens.
  2. In the Open: box, type msconfig, and then click OK. The MSCONFIG utility window opens.
  3. Click the General tab.
  4. Select Normal Startup to enable the programs that were previously disabled.
  5. Click Apply and then Close.
  6. Click Restart to apply the changes and restart the computer.
If the above nine steps do not resolve the issue, continue to Solution Four.
Solution four: Advanced system changes
  note:
Do not use Solution Four until you have performed all nine steps in Solution Three.
Perform all 12 of the troubleshooting steps below prior to trying to install the software again.
  1. Click Start, and then Run. The Run window opens.
  2. In the Open: box, type msconfig, and then click OK. The MSCONFIG utility window opens.
  3. Click the Startup tab.
  4. Click Disable All to disable any application that loads when the computer starts up.
  5. Click the Services tab. Place a check mark in the Hide All Microsoft Services box.
  6. Click the Disable All button.
  7. Click OK.
  8. Click Restart to apply the changes to the computer during the next restart.
  9. Restart the computer.
      note:
    When the computer restarts, a System Configuration Utility message will display. Ignore this message while performing the necessary work on the computer.
  warning:
Removing .NET might cause other programs that use .NET to become unusable. Reinstalling .NET may or may not enable them to become usable again. You might need to reinstall these other programs as well.
  1. Click Start, Settings, and then Control Panel.
  2. Double-click Add/Remove Programs. The Add/Remove Programs utility opens.
  3. Locate the .NET Framework listing and click it to highlight it.
  4. Click Remove.
      note:
    There might be more than one version installed. Be sure to remove all instances of Microsoft .NET Framework.
  5. Close the Add/Remove Programs utility.
  6. Restart the computer.
  1. Click Start, and then Run. The Run window opens.
  2. In the Open: box, type %windir%\system32\ . The System 32 or System directory opens depending on the operating system used.
  3. Locate mscoree.dll in the list, and then right-click it.
  4. Click Rename. Rename the file to mscoree1.dll.
Step four: Make a backup copy of the Windows registry
For information in how to make a backup copy of the Windows registry, see the following pages on the Microsoft Web site:
  note:
One or more of the links above take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside the HP Web site.
  1. Click Start, and then Run. The Run window opens.
  2. In the Open: box, type regedit. The Registry Editor opens.
  3. Click the plus (+) sign next to HKEY_LOCAL_MACHINE.
  4. Click the plus (+) sign next to Software.
  5. Click the plus (+) sign next to Microsoft.
  6. Click the plus (+) sign next to NET Framework Setup.
  7. Click the plus (+) sign next to Full.
  8. Right-click the registry keys listed in the right side of the window, and click Delete.
  9. Click the plus (+) sign next to Product.
  10. Right-click the registry keys listed in the right side of the window, and click Delete.
  11. Close the Registry Editor.
  1. Right-click Start, and then click Explore. Windows Explorer opens.
  2. In the left side of the window, locate WINDOWS in the list under the C: directory, and click the plus (+) sign next to it.
  3. Click the plus (+) sign next to system32.
  4. Locate and right-click the URTTemp folder, and then click Delete.
  warning:
Removing .NET might cause other programs that use .NET to become unusable. Reinstalling .NET may or may not enable them to become usable again. You might need to reinstall these other programs as well.
  1. Right-click Start and then Explore. Windows Explorer opens.
  2. In the left side of the window, locate WINDOWS in list under the C: directory, and click the plus (+) sign next to it.
  3. Click the plus (+) sign next to system32.
  4. Locate and right-click the Microsoft .NET folder, and then click Delete.
  1. Click Start, point to Programs or All Programs, point to Accessories, point to System Tools, and then click Disk Cleanup.
  2. This tool requests which drive it is to cleanup, even if only one hard disk drive is installed. Select the hard disk drive(s), and then click OK.
  3. Disk Cleanup analyzes the hard drive and presents a report. Make sure that Temporary Internet Files, Downloaded Program Files, Recycle Bin, and Temporary Files are selected. Then click OK to perform the cleanup operation.
  1. Create a New User account named HP by following the steps below.
    1. Click the Start button, then click Control Panel.
    2. Click User Accounts.
    3. Click Create a New Account.
    4. When prompted to name the account, type HP, and click Next.
    5. Select Computer Administrator for the account type, and then click Create Account.
    6. The User Accounts window will display listing the new user account.
  2. Restart the computer and logon using the HP user account.
  note:
One or more of the links above take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside the HP Web site.
  note:
One or more of the links above take you outside the Hewlett-Packard Web site. HP does not control and is not responsible for information outside the HP Web site.
Step twelve: Install the HP software
Follow the setup and install instructions that came with your HP product.
At the end of troubleshooting and after the HP software in installed, you can re-enable the startup programs and services by using the following instructions:
  1. Click Start, and then Run. The Run window opens.
  2. In the Open: box, type msconfig, and then click OK. The MSCONFIG utility window opens.
  3. Click the General tab.
  4. Select Normal Startup to enable the programs that were previously disabled.
  5. Click Apply and then Close.
  6. Click Restart to apply the changes and restart the computer.

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