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HP Customer Support - Knowledge Base

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  • Information
    Fix HP Printer issue on macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Audio or sound issues? Try our automated HP Audio check!

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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    Create an HP account today!

     Connect with HP support faster, manage all of your devices in one place, view warranty information and more. Learn more​

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HP Scanjet G2710 Photo Scanner - Uninstall and reinstall the software

An incomplete software installation could cause the scanner not to be recognized or the software not to launch correctly. Try uninstalling and then reinstalling the HP Scanning software. To reinstall the HP Scanning software, you must have the HP Photosmart software CD.
  1. Click Start, click Settings, and then click Control Panel (in Windows XP, click Start, and then click Control Panel).
  2. Click Add or Remove Programs (in Windows Vista, the Programs and Features tool) and then select HP Scanjet G2410 or HP Scanjet 2710.
  3. Click Remove.
  4. Click Add or Remove Programs (in Windows Vista, the Programs and Features tool) and then select the HP Photosmart software.
  5. Click Remove.
  6. Unplug the scanner USB cable from the computer.
  7. Reinstall the software, using the HP Photosmart software CD that came with your scanner. When you insert the CD, an installation interface launches automatically. Choose the HP Photosmart software to install.
  8. Reconnect the scanner USB cable after the software is installed. For more information see Check the cables.

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Country/Region: Flag United States

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