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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP Notebook PCs - Fixing Webcam After Changing the Operating System

This document pertains to HP and Compaq Notebook PCs with a built-in webcam and Windows 7, Vista, or XP.
The webcam on your HP Pavilion or Compaq Presario notebook computer was designed to operate with a specific Windows operating system (OS), and HP provides driver and software support for the original configuration. HP only provides drivers for a second OS on some models. Customers who chose to change the computer's operating system have occasionally reported problems ranging from limited functionality to complete failure because HP may not support the hardware components in the new OS. Use this document to prepare for changing the OS and to configure the webcam after an OS change.
Preparing to change the OS
If you decide to change the operating system on your computer, this section provides some important considerations and helpful tips. Read each section for important information on each topic.
  caution:
HP does not recommend changing the operating system from the originally installed OS and does not support doing so. The outcome may leave your computer in an unknown state, functionality may be diminished, and you may need to acquire compatible application software, drivers, or even hardware.
Configuring the webcam after changing the OS
After changing the OS, complete the all of the steps below, in order, to configure and use the webcam.
Step 1: Apply latest BIOS updates
As hardware and software issues are discovered and corrected, updates to the BIOS are made available to you. The same BIOS will support different operating systems. Ideally, update the BIOS before you change the OS. If you did not perform a BIOS update prior to installing the new OS, update the BIOS now.
The latest BIOS can be found on the Driver and Download page for your model.
Step 2: Run Windows Update
The Windows Update function installs updated drivers and security patches to improve the performance of your new OS. Follow the steps below to run Windows Update.
  • For Windows 7 or Vista
    1. Click Start, type update in the Search field, and then select Windows Update from the list.
    2. On the Windows Update screen, click the Check for updates link.
    3. Install all critical and recommended updates.
        note:
      Microsoft specifies that updates must be installed in a specific order. Before a specific Service Pack is displayed in the update listing, certain updates and patches must be installed. Accept and install all the listed updates and restart the computer. Go to Windows Update again and check for additional updates.
  • For Windows XP
    1. Click Start, All Programs, and then select Windows Update from the list.
    2. When the Welcome to Microsoft Update web page opens, click the Express (recommended) button.
      Figure : Welcome to Microsoft Update
      Image of the Welcome to Microsoft Update window welcome screen.
    3. Install all high priority and recommended updates.
        note:
      Microsoft specifies that updates must be installed in a specific order. Before a specific Service Pack is displayed in the update listing, certain updates and patches must be installed. Accept and install all the listed updates and restart the computer. Go to Windows Update again and check for additional updates.
Step 3: Scan for Imaging Devices
Performing a scan of the hardware in the Device Manager forces the BIOS to test for the existence of the webcam device, and installs the latest webcam driver.
  1. For Windows 7 or Vista
    Click Start, type device in the Search field, and then select Device Manager from the list.
    For Windows XP
    Click Start, select Run, type devmgmt.msc in the Run field, and then click OK.
  2. On the Device Manager window, find and expand the Imaging Devices category.
  3. Right-click each device driver under the Imaging Devices category and select Uninstall until the Imaging Device category entry is no longer displayed.
  4. Click Action, and then select Scan for hardware changes.
    If no Imaging Device entry displays in Device Manager after running the scan, there is a hardware issue. Contact HP Support for technical assistance.
    Figure : Device Manager - Action
    Image of the Device Manager with the Action item selected.
Step 4: Selectively update the imaging device driver
If a webcam driver is recognized after running the scan for new hardware in Device Manager, verify it is the latest version of the driver.
  note:
If there is an HP webcam driver on the product page for your model and OS, use that driver, otherwise use the Microsoft USB Video Device driver.
  1. In the Device Manager, under Imaging Devices, expand the list of webcam drivers, right-click the webcam driver, and then select Properties.
    Figure : Webcam Properties
    Image of the webcam properties in the Device Manager.
    Make a note of the existing name of the webcam driver (Example: HP Webcam), as it may change after the update.
  2. On the Webcam Properties window, select Update Driver....
  3. When prompted, select the option to Browse the computer for desired driver.
  4. When prompted, select the Let me pick from a list of device drivers on my computer option.
  5. De-select the Show compatible hardware checkbox, select Microsoft in the Manufacturer pane, select USB Video Device in the Model pane, and then click Next to install the desired webcam driver.
  6. Allow the installation of the USB Video Device, and then click Close.
  7. View the Imaging devices option in the Device Manager to verify the presence of a webcam driver.
Step 5: Install compatible webcam application
To test the functionality of the webcam driver, install one of the compatible webcam applications listed in table in the Locate compatible software applications section above. After you are sure the webcam works, you can adjust the quality of the image and/or install your favorite webcam program.
See one of the documents listed below for more information on testing the webcam.
Resolving common error conditions
Read a section below that best matches your problem or error message.

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