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HP Customer Support - Knowledge Base

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Information

Fix Windows 10 Update Issues
> Print spooler or any other printer problems caused by a Windows 10 update or upgrade - Click Here
> Resolve Windows 10 or update issues on HP computer – Click Here

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HP PCs, Printers - HP Update Software is Retired (Windows)

This document is for HP computers with Windows and HP printers.

HP Update, also known as HP Software Update Utility, has been retired and is no longer providing new software updates. When HP Update checks for updates, a No new updates available message displays.

HP recommends uninstalling HP Update with the Uninstall a program feature in Windows.

Frequently asked questions (FAQs)

Refer to these frequently asked questions for more information about HP Update.

How do I get the latest software updates?

To download and install the latest version of software for your printer or computer, select one of the following links:

HP Software and Driver Downloads: Provides any available full feature and basic drivers, firmware updates, and driver updates for printers and computers.
123.hp.com (printers only): Guided driver download and installation service for Windows and Mac users that installs the full feature (recommended) driver for most printers released in 2013 and later.

An 'HP Update Error' message displays. What do I do?

When attempting to install an update from HP, one of the following errors occurs:

Your system does not meet the operating system requirements. Update has been cancelled. (9997)
Your system does not meet the operating system requirements. Update has been cancelled. (9998)

As HP Update is no longer in service, make sure to uninstall HP Update with the Uninstall a program feature in Windows.

What if HP Update fails to install during software installation?

After successfully installing your printer software, an install screen might show that HP Update is recommended but could not be installed. As HP Update is no longer in service, click Continue to finish the installation without installing HP Update.

Image: Example of the Required Software Installed Successfully screen

A 'This program has been blocked for your protection' message displays. What do I do?

When using or uninstalling HP Update, a This program has been blocked for your protection message displays on the computer. Make sure to uninstall HP Update with the Uninstall a program feature in Windows.

Example of a blocked program error message

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Country/Region: Flag

United States

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Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"