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HP Customer Support - Knowledge Base

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HP Photosmart Pro B9180 and B9180gp Printers - An Error Code Message Displays on the Printer LCD

Introduction

An error code message displays on the printer LCD and will not go away. The code consists of a string of numbers and letters.

Solution one: Reset the printer

An error code is designed to convey certain operating information to HP engineers. This is not necessarily an indication of a problem with the printer. If an error code displays, reset the printer by following the steps below:
  1. Press the Power button to turn off the printer.
  2. Unplug the power cord from the printer and then from the wall outlet.
  3. Wait 30 seconds, to allow all current to dissipate from the printer, then re-connect the power cord into the wall outlet and then into the printer.
  4. Press the Power button to turn the printer on.

Solution two: Search the error code on the HP Customer Care Web site

If the printer exhibits a functional problem, look for a description of the problem in the Solve a Problem section of the HP Customer Care Web site or enter the description into the keyword search on this page.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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Country/Region: Flag United States

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