Dust, paper fiber, and other debris might accumulate on the pick rollers and cause paper feed issues. To help prevent paper feed issues, clean the rollers inside the printer and in the duplexer (if equipped).
-
Press the power button to turn off the printer.
-
Wait for the printer park the print cartridges, until the printer is idle and silent, and then disconnect the power cord from the rear of the printer.
-
Open the access door to gain access to the pick rollers. Depending on the model, this is usually the rear access door or duplexer.
If your printer does not have a rear access door or duplexer, then access the pick rollers from the front by removing the main paper tray.
-
Find the large rubber pick rollers.
-
Lightly moisten a clean, lint-free cloth with distilled, filtered, or bottled water.
caution:
Do not use tap water or alcohol. Alcohol can dry out rollers. Tap water contains impurities that can damage rollers.
-
Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
-
If your printer has a duplexer, clean the rollers on the duplexer as well.
-
Close the access door (if you removed it), replace the paper tray (if you removed it), and reconnect the power cord to the rear of the printer.
-
Press the power button to turn on the printer if it did not power on automatically.
-
The printer makes noise after it is turned on. Wait for the noise to stop before continuing.
-
Try printing again.
If the issue is not resolved, continue to the next step.