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Read This Before Ordering Your Recovery Discs! (US and Canada Only)

This document is for recovery discs for HP and Compaq desktop and notebook computers.
This document provides information about ordering recovery discs.
  note:
Your computer can be recovered only by using the exact recovery discs specified for your HP or Compaq computer model. Follow the steps in this document to ensure that you order the correct Recovery Kit for your computer.
Why didn't my computer come with recovery discs?
The HP Recovery Manager program is part of the original hard drive image on HP computers released prior to 2018. It can be used to recover the operating system from files stored in a partition on the hard drive without needing recovery media. It can also be used to create a personalized recovery disc or USB drive for a specific computer.
You might not need a full System Recovery
In many situations, performing a hard reset or a System Restore might resolve computer issues and be a better option than performing a full system recovery.
Step 1: Determine if a recovery kit is available from HP
If you know that a recovery kit is available from your computer's Software and Drivers download page, then skip this step. Otherwise, read each item below to find out if recovery discs are available for your computer model.
  • If you arrived at this document by clicking a link from your product's Software and Drivers page, click the Back button on your Internet browser and click the Order Recovery Media - CD/DVD/USB link to open the Recovery Media section. Look for a link in the section that has a 10-character alphanumeric code for a recovery kit. If a kit is available, click Read this before ordering your Recovery Discs! to return to this document and finish reading.
  • If you arrived at this document from an HP support page that did not match your computer model or from a link outside HP, then search HP's website to find and open the Software and Drivers Download page for your computer model. Click the Order Recovery Media - CD/DVD/USB link to open the Recovery Media section. Look for a link in the section that has a 10-character alphanumeric code for a recovery kit. If a kit is available, click Read this before ordering your Recovery Discs! to return to this document and finish reading.
    Software and Drivers with Order Recovery Media-CD/DVD/USB highlighted
  • If a Recovery Media link does not display on the Software and Drivers download page that matches your HP computer model number, there are two possible reasons:
    • You are searching on a mobile device (kits are not currently displayed on the mobile version of the HP Support site). Try searching for the kit on a computer.
    • HP no longer has any kits in stock.
    HP has a limited supply of recovery kits to release to the public. You might be able to create recovery discs using software on the computer, or you might be able to find recovery discs for sale outside HP by searching the Internet using your computer model number and the words "recovery discs."
      note:
    Finding recovery discs or a USB device from other websites: Popular online auction sites and computer part suppliers might have an original HP recovery kit (discs or a USB device) in stock. However, be careful and understand there are risks when purchasing recovery discs from any source outside of HP. Beware of sites that offer recovery solutions when they are not affiliated with HP. Check the identification label on your computer to make sure that the recovery solution will work with the exact product/model number of your computer before making your purchase. On some notebooks, this might be in the battery compartment or etched in the case.
Step 2: Know important information before ordering recovery discs
You should know the following before ordering recovery discs:
  • A credit card is required to order a recovery disc set from HP.
  • Before ordering, you need to know the serial number for your computer. Go to the step to find the serial number for more information.
  • If you own a configure-to-order computer (CTO), you need to also know the version of Windows that came with the computer. Go to the step to choose the correct Recovery Disc for more information.
  • You might be able to create recovery media (discs or USB drive). Most HP and Compaq desktop computers have a software utility that allows you to create recovery media.
    • You can create recovery media even if the computer cannot open to the Windows desktop.
    • Creating recovery media is faster than ordering and receiving it in the mail, and less expensive because there are no shipping costs.
  note:
Before trying to restore the operating system, you should back up any files that you want to save, because the recovery process deletes all the files on the hard drive. The Recovery Manager prompts you to make a backup copy of your files before proceeding.
For more information about backing up your files, go to:
Step 3: Create recovery media
You can create recovery media with either discs or a USB drive. If your computer can open to the Windows desktop, you can determine whether the computer has software for creating recovery media installed.
  note:
Only one set of recovery discs or one recovery USB drive can be created for the computer.
Based on your operating system, see the appropriate support document for more information:
Step 4: Find the serial number
If you already know the serial number for your computer, skip to the next step.
If your computer can open the Windows desktop, use one of the following key combinations depending on your computer type:
  • Notebook: From the built-in keyboard, press Fn + Esc.
  • Desktop: Press Ctrl + Alt + S.
System Information with Serial Number highlighted
If the computer cannot open to the Windows desktop, find the serial number on a label adhered to the computer. The information label might be on the back, top, or side of the computer.
Step 5: Choose the correct Recovery Disc set if multiple sets are available for Configure-to-Order computers
If you do not know what operating system came with your configure-to-order (CTO) computer, you can find the Build Identification (BID number) on an information label that is on the bottom of the computer. Write this exact number down. This BID number is case sensitive, so make sure you write the number exactly as it appears on the sticker. You need the BID number to find the specific recovery set for your CTO computer from the list of recovery disc sets displayed on the order page.
See BID number
Step 6: Order discs
Now that you have read this important information, click the Back button on your Internet browser to go back to the Software and Drivers Download page. To continue the ordering process, click the Recovery Disc link and follow the instructions on the page. The ordering pages use a secure connection to protect your privacy.
Contact Support
If you could not create or order recovery media, go to Contact HP (in English) for assistance. HP Support might be able to replace defective versions or help in the ordering process.
Additional resources
For further information about recovering or reinstalling the operating system of your notebook computer, go to Overview of Recovering the OS or Reinstalling the Operating System.

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