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HP Customer Support - Knowledge Base

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A 'Paper Jam' Error Displays on the HP Photosmart C5100 All-in-One Printer Series

Issue

The error message 'Clear paper jam, and then press OK' displays on the product control panel. The following symptoms might accompany the error message:
  • The product stops feeding paper.
  • The print job stops unexpectedly.
  • The product does not print.
  • A paper jam previously occurred.
note:
Paper jams can be real or false. The product might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.
IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

Video of clearing a paper jam

The following video demonstrates the steps for clearing a paper jam.
note:
This video shows the HP Photosmart C5180 e-All-in-One printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.

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