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HP Customer Support - Knowledge Base

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HP Scanjet 8270 Scanner - Clearing a Paper Jam in the Automatic Document Feeder (ADF)

Issue

There is a paper jam in the automatic document feeder (ADF).

Solution

  1. Remove any loose pages from the ADF input tray.
  2. Remove the input tray from the ADF.
  3. Raise the ADF lid and then lift the green tab to the fully open position.
    Figure : ADF cover and green tab
  4. Gently remove the jammed page.
  5. Lower the green tab and feed-roller assembly.
  6. Close the ADF lid.
  7. Put the input tray on the ADF.
  8. Reload the pages that were not scanned in the ADF input tray.
    Figure : Loading originals in the ADF
  9. Resume scanning.
  10. For more detailed information please see the User Guide for the HP Scanjet 8270. CLICK HERE to view or download the PDF file. Please note that this is is a large file (approx 39mb) and make take a few minutes to download.

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Country/Region: Flag United States

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