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HP Customer Support - Knowledge Base

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HP and Compaq PCs - LightScribe Engine Error: Communication Error has Occurred

This document applies to HP and Compaq PCs with a LightScribe-enabled DVD Drive.
An error occurs while attempting to create a LightScribe label, such as:
  • Cannot create LightScribe label.
  • This is not a LightScribe disc.
  • LightScribe Engine Error: A communication error has occurred with the LightScribe drive. Please restart your PC and try the label again.
Make sure that you are burning labels using gold/bronze colored discs containing the LightScribe logo.
The disc must have a clean surface, free of smudges (especially around the center of the disc).Clean the label side of the disc is with a soft, lint-free cloth, a cleaning kit, or with water.
Sometimes, when new LightScribe discs are used, the firmware for your LightScribe drive needs to be updated. Updated firmware enables the LightScribe drive to be able to read more types of blank discs.

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Country/Region: Flag United States

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