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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use our digital solutions like the Virtual Agent and Diagnostic Tools or your HP account for faster service. Instant Ink customers please visit instantink.com

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    - HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.


    - If your computer is not compatible for upgrade to Windows 10, we can help to find the perfect computer for you. Check our Weekly deals!

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HP PCs - How to Clean Your Computer

This document pertains to all HP PCs.
Learn how to clean your computer to remove dirt and debris and use a CDC-recommended disinfectant on high-touch surfaces like the mouse, keyboard, and touchscreen.
The Centers for Disease Control and Prevention (CDC) recommends cleaning surfaces, followed by disinfection, as a best practice for the prevention of viral respiratory illnesses in households and community settings.
note:
There may be some visible changes to cosmetic finishes of your product over time as a result of the cleaning techniques mentioned in this document.
  warning:
Before cleaning the computer, perform these steps to reduce the risk of electrical shock:
  1. Turn off the computer.
  2. Disconnect the power cord from the computer.

Regular cleaning and maintenance

Clean the vents, ports, screen, and keyboard of your computer.

Home PC cleaning and disinfecting

Use the cleaning guidance and best practices in this section to clean your home laptop, desktop, or All-in-One computer.

Business PC cleaning and disinfecting

Use the cleaning guidance and best practices in this section to clean your business notebook, workstation, desktop, retail point of sale machine, thin client, displays and accessories.

Frequently asked questions about cleaning your HP product

Find answers to frequently asked questions (FAQs) about cleaning HP products safely and effectively.

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Country/Region: Flag United States

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