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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

    Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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HP Notebook PCs - Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter

Description

When using a voltage adapter to work outside the US, you may have difficulties charging the battery or the battery may not charge.

Solution

HP power adapters are created for World Wide voltage and frequency specifictions. HP power adapters do no require any power conversion other than the use of the correct power cord and plug to match the power outlet used at your location. Plugging a power adapter into a power converter may cause the adapter to malfunction.

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Country/Region: Flag United States

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