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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use our digital solutions like the Virtual Agent and Diagnostic Tools or your HP account for faster service. Instant Ink customers please visit instantink.com

    Information
    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP Notebook PCs - Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter

Description

When using a voltage adapter to work outside the US, you may have difficulties charging the battery or the battery may not charge.

Solution

HP power adapters are created for World Wide voltage and frequency specifictions. HP power adapters do no require any power conversion other than the use of the correct power cord and plug to match the power outlet used at your location. Plugging a power adapter into a power converter may cause the adapter to malfunction.

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Country/Region: Flag United States

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