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HP Printers and Fax Machines - Test Fax Setup with the HP Fax Test Service

This document is for HP multifunction printers with fax and HP fax machines.
Use the HP Fax Test Service to confirm your fax is working after initial setup or to check for connection issues.
Using the HP Fax Test Service
Send a one-page black and white text fax to 1-888-HPFaxme (1-888-473-2963). When the service receives your fax, a return confirmation fax is sent within five minutes. This verifies that you can both send and receive a fax.
Read the following guidelines and tips if the test fax fails to send or the confirmation fax is not received.
  • Add your fax number in the fax header: The service uses the header number to send the confirmation fax. Make sure your full 10-digit fax number is in the header, and that it matches the number of the phone line connected to the fax.
  • Remove conflicting phone line services: Services such as voice mail, call waiting, anonymous call rejection, privacy manager, and caller ID can interfere with incoming faxes. Pressing *82 before dialing the HP Fax Test Service number unblocks the Caller ID blocking feature in most areas. Contact your telephone company if any of these services are interrupting fax communication.
  • Run a fax test: Print a fax test report to identify any issues with the printer, phone line connection, or fax settings. On the printer control panel, locate Run Fax Test or Fax Test Report in the Fax or Setup menus. Review the report for any tests that failed and follow any instructions provided.
Additional resources
Continue to the following documents to set up your fax, identify and resolve issues when sending and receiving faxes, and look up fax error code definitions and solutions.

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