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A 'Carriage Jam' or 'Carriage Blocked' Message Displays for HP PSC 1600 and 2350 Series All-in-One Printers

Issue

The message 'Carriage Jam' or 'Carriage Blocked' displays on the product control panel. The carriage assembly, which holds the ink cartridges, stalls against the left side of the product. A paper jam might have occurred previously.
The following symptoms might also occur:
  • The product will not print.
  • Printing stops unexpectedly.
    note:
    These symptoms might be caused by other issues. The following instructions will NOT resolve every issue that could cause these symptoms.

Solution

Follow these steps until the error message is resolved. It might not be necessary to complete all of the steps to resolve the error.

Step one: Turn the All-in-One off and on again

  1. Press the On button () to turn the product off.
  2. Press the On button () again to turn the product on.
If the error message is not resolved, continue to the next step.

Step two: Clear any paper jam

Follow these instructions to clear a paper jam.
  caution:
All paper jams must be removed from the back of the product through the rear access door. Pulling the paper from the front of the product rotates the paper feed roller in the wrong direction and can damage the product.
  1. Turn off the product and unplug the power cord.
  2. Turn the product around to access the back of the product.
  3. Open the rear access door:
    1. Locate the tab on the left side of the door and press it toward the right. The door will shift slightly to the right.
    2. As the door shifts to the right, pull the door out slightly to release.
    3. When the door is released, gently remove the door by sliding the door out and to the left.
    Figure : Open the rear access door
  4. From the rear access opening, gently pull the jammed paper out of the rollers.
    note:
    If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. If all the pieces of paper are not removed from the product, more paper jams are likely to occur.
  5. Replace the rear access door:
    1. Insert the two posts on the right of the door into the holes on the right side of the opening.
    2. Press the tab on the left side of the door toward the right. The door will shift slightly to the right.
    3. As the door shifts to the right, push in the left side of the door to lock it into position.
  6. Reconnect the power cord and turn the product on.
If the error message is not resolved, continue to the next step.

Step three: Make sure that the print carriage can move freely

Follow these instructions to make sure the print carriage can move freely.
  1. With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
  2. Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
  3. Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
  4. Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
    You may have to reach through the output paper tray to access the print carriage.
  5. Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
  6. Press the On button to turn on the product.
If the error message is not resolved, continue to the next step.

Step four: Remove the print cartridges

Improper placement or installation of the print cartridges can cause a carriage stall error condition. Follow these instructions to remove the print cartridges.
  1. Make sure the printer is turned on.
  2. Open the print cartridge access door, and then wait until the print carriage is idle and silent.
    Figure : Opening the print cartridge access door
  3. Press down lightly on the end of each print cartridge to release it.
    • The tri-color print cartridge is on the left.
    • The black or photo print cartridge is on the right.
    Figure : Removing the tri-color cartridge
  4. Slide both cartridges out and place them on a clean sheet of paper.
      caution:
    Do not touch the ink nozzles or copper-colored contacts. Touching these parts could result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts.
    Figure : Do not touch the copper electrical contacts or the ink nozzles
  5. Disconnect the power cord.
  6. Move the carriage all the way to the left with your hand.
  7. Close the print cartridge access door.
  8. Reconnect the power cord.
  9. Turn the product on, if necessary.
If the error message is resolved, the placement of the print cartridges caused the problem. Complete Step five: Reinstall the print cartridges. There is no need to complete any steps after Step five.
If the error message is not resolved, complete Step five: Reinstall the print cartridges, and then continue with the subsequent steps.

Step five: Reinstall the print cartridges

Follow these instructions to reinstall the print cartridges.
note:
Make sure the cartridges are compatible. Compatible cartridges are listed in the product Users Guide and in the Printer Toolbox software.
  1. Make sure the product is turned on, and then install the proper print cartridges:
    1. Hold the print cartridge so that the nozzles are down and the contacts face toward the printer.
    2. Place the cartridge in front of the correct slot.
      • Tri-color cartridges are marked with a triangle and go into the left carriage slot.
      • Black cartridges are marked with a square or pentagon and go into the right carriage slot.
      Figure : Correct cartridge placement
    3. Push the cartridge firmly into the slot until it snaps into place.
      Figure : Inserting the print cartridges
  2. Close the print cartridge access door.
  3. Align the print cartridges.
    1. Press OK at each of the prompts on the control panel to start print cartridge alignment.
      note:
      The cartridge alignment might take a few minutes.
    2. After the page prints, alignment is complete.
  4. Try the print job again to see if this step resolved the issue.
If the error message is not resolved, continue to the next step.

Step six: Make sure the control-panel faceplate is correctly installed

If the front panel faceplate (overlay) is already installed, and your product has been working for some time, do not attempt to re-install the faceplate. Press firmly on the faceplate to make sure it is fully seated, and then continue to Step seven: Plug the product directly into a wall outlet.
If the product has not been set up before, follow these instructions to make sure the front panel faceplate is correctly installed.
  1. Position the control panel faceplate above the product.
    Figure : Positioning faceplate
  2. Press down firmly on all edges of the faceplate to secure it.
    Figure : Pressing down firmly
  3. Try the print job again to see if this step resolved the issue.
If the error message is not resolved, continue to the next step.

Step seven: Plug the All-in-One directly into a wall outlet

Follow these instructions to make sure that the product is properly connected to a suitable power source.
  1. Make sure that the computer and the product have a three-prong power plug.
  2. Unplug the power cable from the back of the product.
  3. Unplug the product cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
  4. Plug the power cable into the back of the product.
  5. Try the print job again to see if this step resolved the issue.
If the error message is resolved, you do not need to continue with the rest of the instructions on this page.
note:
If the product prints when plugged directly into a wall outlet while unplugged from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.
If the error message is not resolved, continue to the next step.

Step eight: Perform a partial reset

Follow these instructions to perform a partial reset of the product.
  1. Turn the product off by pressing the On () button.
  2. Unplug the power cord from the back of the product.
  3. Plug the power cord back into the product.
  4. Turn the product on by pressing the On () button.
If the error message is not resolved, continue to the next step.

Step nine: Print a self-test page

Follow these instructions to print a self-test page.
  1. Load letter, A4, or legal unused plain white paper into the paper tray.
  2. Press the Setup () button until Print Report appears, and then press the OK button. Self-Test Report appears on the control panel display.
  3. Press the OK button.
    The product prints a self-test report.
If the error message is not resolved, continue to the next step.

Step ten: Service the All-in-One

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

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