The message 'Carriage Jam' or 'Carriage Blocked' displays on the product control panel. The carriage assembly, which holds the ink cartridges, stalls against the left side of the product. A paper jam might have occurred previously.
The following symptoms might also occur:
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The product will not print.
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Printing stops unexpectedly.
note:
These symptoms might be caused by other issues. The following instructions will NOT resolve every issue that could cause these symptoms.