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HP Officejet 7200, 7300, 7400, and J4500 All-in-One Series - Printed Text or Image Is Skewed or Crooked

Issue
The product is working, but the printed output on the page is skewed or crooked.
Solution one: Make sure that paper is loaded correctly
Print-quality issues might occur if the paper is loaded incorrectly. Use the following steps to make sure the paper is loaded in the tray correctly.
  1. Make sure only one type of paper is loaded in the product.
  2. Remove any pieces of paper that are torn or have curled edges.
  3. Position the paper so the right side of the stack is flush with the right side of the paper tray.
  4. Adjust the paper guides to the edges of the paper.
    Figure : Adjust the paper guides
Solution two: Make sure that the HP All-in-One is within skew tolerance
Follow these steps to determine if the product is within skew tolerance.
  1. From the product control panel, press * and # simultaneously, and then release both buttons.
  2. Press 1, 2, and then 3. The Service menu appears.
  3. Press the right arrow button () twice. The Special Reports menu opens.
  4. Press OK.
  5. Press the right arrow button () once. The Print Cartridge menu opens.
  6. Press OK. The diagnostic page prints.
Step two: Check whether the HP All-in-One is within skew tolerance
The marks at the top and bottom of the diagnostic page can help determine if the product is within skew tolerance.
  1. Note that the diagnostic page has a vertical line at the top of the page and double vertical lines at the bottom of the page, with a horizontal line across the width of the page near the middle.
  2. Fold the page in half on the horizontal line (the print should face inward). Carefully align the left edge of the paper to make the fold even.
    Figure : Fold the page in half (the arrow shows the horizontal line)
  3. Look at the end of the folded paper (opposite the fold) that contains the vertical lines. You should be able to see the single and double lines through the paper. The single line from the top of the page falls between the double lines from the bottom of the page if the product is within skew tolerance.
      Figure : Examples of vertical lines through the paper
    1. Single line is between the double lines
    2. Single line is outside of the double lines
  4. Analyze the results:
    • If the single line is inside the double lines, the printer mechanism is functioning properly. Do not continue troubleshooting.
    • If the single line falls outside the double lines, continue to the next step to clean the rollers. The product is not within skew tolerance.
  1. Turn the product off, and then unplug the power cord from the wall outlet.
  2. Remove the rear access door.
  3. Wipe the paper rollers with a lint-free cloth that is lightly moistened with distilled or bottled water. Rotate the rollers manually to clean all the way around them.
    Figure : Cleaning the paper rollers
  4. Allow the rollers to dry completely, and then replace the rear access door.
  5. Plug the power cord into the wall outlet, and turn the product on.
Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.
Many different types of paper can be used with the product; however, it is possible that paper that meets all of the guidelines specified for the product might cause print problems. Try printing on a different type of paper or on paper from another manufacturer.

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