hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent class of vulnerabilities referred to as “speculative execution side-channel attacks”. HP has released a security bulletin for systems with Intel x86 processor, and will continue to provide more information on other processors (ARM, AMD) as it becomes available. 

hp-concentra-wrapper-portlet

Actions
Loading...

HP LaserJet 1320 Series Printer - Wired Network Setup Troubleshooting

If the computer is unable to discover the HP LaserJet 1320n, HP LaserJet 1320tn, or HP LaserJet 1320nw printer, perform the following steps:
  1. Check the cables to ensure that they are properly connected. Check all of the following connections:
    • Power cables
    • Cables between the printer and the hub or switch
    • Cables between the hub or switch and the computer
    • Cables to and from the modem or Internet connection, if applicable
  2. To make sure that the computer's network connections are working properly (Windows only), perform the following steps:
    1. On the Windows desktop, double-click My Network Places or Network Neighborhood.
    2. Click the Entire Network link.
    3. Click the Entire Contents link.
    4. Double-click one of the network icons, and make sure that some devices are listed.
  3. To verify that the network connection is active, perform the following steps:
    • Check the network light on the network (RJ-45) connector on the back of the printer.
    • If one of the lights is on solid, the printer is connected to the network.
    • If both network lights are off, check the cable connections from the printer to the gateway, switch, or hub to ensure that the connections are secure.
    • If the connections are secure, turn off the power to the printer for at least 10 seconds, and then turn on the power to the printer.
  4. To print a network configuration page, press the network Reset button located on the back of the printer.
    Figure : Reset button
    pressing reset button
    • On the Network Configuration page, check to see if a non-zero IP address is assigned to the printer.
    • If the Network Configuration page does not have a valid, non-zero IP address, reset the Internal HP Jetdirect print server to the factory defaults. To cold reset the Internal HP Jetdirect print server, turn off the printer. While pressing the Reset button on the back of the printer, turn on the printer. Continue to press the Reset button until the printer is in the Ready state (from 5 to 30 seconds).
    • Two minutes after the printer reaches the Ready state, print another Network Configuration page, and check to see if a valid IP address is assigned to the printer.
    • If the IP address is still zeros, Contact HP support.
Contact HP support

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...