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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

    Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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HP Designjet 10ps, 20ps, and 50ps Printers - Printer is not Recognized by the EFI Designer Edition Software RIP

Issue:
The printer is not being recognized by the EFI Designer Edition software RIP.
Solution
Usually, the problem can be remedied by updating the printer firmware. Click here to check for available firmware downloads at http://www.designjet.hp.com/downloads.html?ticket=jqTdE60O57&pageseq=52699281. Otherwise, it is recommended to turn the printer on first, before starting the computer.

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Country/Region: Flag United States

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