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A 'Paper Jam' Error Displays on the HP Officejet 4215 and 4250 All-in-One Printer Series

Introduction

The product does not print or stops feeding pages when printing. A 'Paper Jam' message displays on the control panel display.
note:
Paper jams can be real or false. The product might report a paper jam even when there is no jammed paper. The following solution applies to both real and false paper jams.

Solution

Follow these steps to clear a paper jam from the product. It might not be necessary to complete all the steps.

Step one: Remove any loose paper

Remove any loose paper from the input tray, the output tray, and the automatic document feeder (ADF).
  caution:
Do not remove jammed paper at this stage.

Step two: Clear the jam from the back of the All-in-One

  caution:
To avoid mechanical damage, remove jammed paper only from the back of the product with the power cord disconnected. Do not remove jammed paper from the front of the product.
  1. Press the Power button () to turn off the product, and then turn it around to access the back of the product.
  2. Disconnect the power cord from the back of the product.
  3. Open the rear access door by pressing in on the left side tab and then pulling the door toward you.
    Figure : Remove the rear access door
  4. From the rear access door opening, remove the jammed paper. If printing labels, make sure that a label did not detach from the label sheet while passing through the printer.
      caution:
    If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.

Step three: Clean the rollers

Before reattaching the rear door, follow these steps to clean the paper rollers to remove any debris, dirt, or paper scraps.
  1. Wipe the pressure rollers on the rear access door with a lint-free cloth lightly moistened with distilled or bottled water. Rotate the rollers with your fingers to clean all the way around.
  2. Allow the rollers to dry completely.
  3. Replace the rear access door. Align the pegs on the right side of the door, and then push the door forward until it snaps into place.

Step four: Clear the jam from the automatic document feeder (ADF)

  1. Disconnect the power cord from the product.
  2. Grasp the upper edge of the ADF assembly and open it.
    Figure : Open the ADF
  3. Gently remove any jammed paper from the ADF.
  4. Close the ADF assembly.
  5. Reconnect the power cord to the product, and then press the Power button () to turn it on.

Step five: Reload paper

  1. Slide the paper-width guide to its outermost position.
  2. Tap the paper stack on a flat surface to align the edges of the paper. Make sure that all the paper in the stack is the same size and type.
  3. Insert the short edge of the paper into the paper tray, print-side down, until it stops.
    note:
    To avoid bending the paper, do not push it in too far or too hard.
  4. Slide the paper guide inward until it stops at the edge of the paper. Make sure the paper stack lies flat in the paper tray and fits under the tab of the paper guide.

Step six: Check the paper size and type settings

The settings on the product must match the paper size and paper type you have loaded. Follow these steps to adjust settings on the product for your task.
note:
The following instructions are to adjust settings on the product. You can also adjust settings in the HP Director software, if you have installed on your computer.

Check copy settings

  1. Press the Copy button on the product until Copy Paper Size displays.
  2. Press the Right Arrow button () until the correct paper size displays.
  3. Press OK to select the displayed paper size.
  4. Press the Copy button until Paper Type displays.
  5. Press the Right Arrow button () until the correct paper type displays.
  6. Press OK to select the displayed paper type.
    note:
    These settings return to the default setting two minutes after the job completes. If you want to save the current settings as the default settings, select Set New Defaults from the copy menu, select Yes, and then press OK.

Check fax settings

You can select the paper size to print incoming faxes. You can print faxes on letter, A4, or legal paper only (varies by country/region).
  1. Press the Setup button.
  2. Press 3, and then press 4. This selects Basic Fax Setup and then Paper Size.
  3. Press the Right arrow button () to select an option, and then press OK.

Check print settings

  1. Open the document in the program used to create it, if it is not already open.
  2. From your software program’s File menu, select Print, Print Setup, or Page Setup. Make sure that the selected printer is your product.
  3. Click Properties, Options, Printer Setup, or Printer (the option names are different depending on your software program).
  4. Make sure the paper size and paper type settings match the paper loaded in the product.
  5. Make any necessary changes, and then click OK to print.

Step seven: Service the All-in-One

Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Cause

The following factors can cause paper jams:
  • Torn, curled, or wrinkled paper
  • Too much paper in the output tray
  • Media loaded incorrectly
  • Mixed paper types or sizes in the ADF or paper tray
  • Recycled paper
  • Improperly installed rear access door
  • Debris on paper feed rollers
  • Paper size or type settings do not match the loaded paper
  • Paper types that are not recommended for printing:
    • Paper with cutouts or perforations
    • Highly textured stock, such as linen
    • Extremely smooth, shiny, or coated papers not specifically designed for your HP product
    • Multi-part forms (such as duplicate and triplicate forms)
    • Envelopes with clasps or windows
  • Paper types that are not recommended for copying:
    • Paper with cutouts or perforations
    • Photo paper other than HP Premium Plus Photo Paper
    • Envelopes
    • Transparency film other than HP Premium or Premium Plus
    • Multiple-part forms or label stock

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