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HP Designjet 110plus, 120 and 130 Series Printers - System Error 86:11

Introduction
Environment:
  • HP Designjet 30 Printer
  • HP Designjet 70 Printer
  • HP Designjet 90 Printer
  • HP Designjet 100 Printer
  • HP Designjet 110 Printer
  • HP Designjet 111 Printer
  • HP Designjet 120 Printer
  • HP Designjet 130 Printer
An 86:11 error on the printer's front panel indicates a scan-axis shutdown during initialization. Typically, this error occurs when the printer detects an incorrect scan axis length. This error most frequently occurs during initial printer start-up when a cutter and rollfeed assembly are involved, but can also be caused by a few other factors.
The printer determines its scan length upon its first initialization. If the cutter is installed prior to its first power up sequence, the printer will measure an incorrect scan axis length and generate error 86:11.
If this error occurs on a newly installed HP Designjet 110plus/120/130 printer with a cutter installed, and the carriage moves, but stops at the right-hand side with no apparent obstructions along the scan axis, then do the following:
  1. Unplug the power cable from the printer.
  2. Uninstall the cutter assembly from the printer.
  3. Plug the power cable back into the printer and turn the printer back on.
  4. Once the printer completely initializes, reinstall the cutter assembly.
  5. Verify functionality by loading roll media and printing a few test prints.
If the problem persists, continue with the steps below:
  1. Check the filter inside the printhead access cover (right side cover). If the filter is not in the right position, the carriage may collide with it along the scan axis, thus generating the 86:11 error. Replacing or removing the filter can easily solve this.
  2. If the problem persists, check to see if the carriage has popped out of the rear guide:
    1. Open the cover and try to move the carriage.
        note:
      The 86:11 error only occurs when the y-motor initializes, the service station has already initialized and should not have the carriage locked. If the carriage is still locked, that may happen because the Service Station is not working fine. This situation may also cause System Error 21:10 as the printer detects a problem with the Service Station. If the carriage is not able to manually move out of the Service Station, most likely a technician will be needed to check the printer and replace the necessary components. If the carriage is able to manually come out at a certain point, check the Service Station as part of it may be disengaged. If so, it can be easily engaged back in place. Check the following picture:
    2. If you encounter a great deal of resistance when trying to move the carriage, press down lightly on the rear of the carriage and see if it moves (it should spring down and up traveling about 1/4 inch). If there is no movement at the rear of the carriage, this confirms that it is out of its guide.
    3. With your fingers, apply downward pressure to the rear of the carriage until you hear a pop. The pop should indicate that the carriage has popped back into its rear guide.
  3. Verify functionality by loading roll media and printing a few test prints.
Other possible causes:
  • Carriage door has become dislodged from it's hinge - reseat the carriage door
  • Ensure that the cutter assembly is installed correctly - make sure that the bottom portion of the cutter assembly rests behind the groove of the cutter guide plate. It should slide freely. If not, re-install the cutter assembly

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