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HP IP/IPX Printer Gateway - Discontinued, Error Messages in the HPGERROR.LOG

HP Gateway Discontinuance
  note:
HP has a strong commitment to provide support for Novell products. With this commitment in mind, HP has been providing the HP IP/IPX Printer Gateway for NDPS (HP Gateway) to enable printing on Novell networks. However, after careful testing and evaluation, HP believes that the Novell SNMP Printer Gateway (Novell Gateway) is the preferred solution for enabling printing on Novell networks. Therefore, the HP Gateway product has been discontinued as of January 1, 2005.
Customers are encouraged to migrate to the Novell Gateway as soon as possible. For information about migrating to the Novell Gateway, click here to go to the Novell support Web site. Search for NDPS Printer Agent Conversion Utility.
Error messages in HPGERROR.LOG
An hpgerror.log file is created in the sys\etc directory on the NetWare server.
Sending data failed with unknown error of 10055 on <IPX_address>
Explanation: The HP Printer Gateway fails to open an IPX socket. According to the Microsoft documentation, this error message (10055 is WSAENOBUFS) is defined as follows: "No buffer space is available. The socket cannot be created."
What to do: Restart the server and the HP Printer Gateway.
Job canceling failed with no job on <printer_agent_name>
Explanation: The HP Printer Gateway fails to cancel a job due to a NULL (non existent) job pointer. This results from shutting down the printer agent while the job is printing.
What to do: Restart the printer agent.
Open DRM sending data failed with -1 on <IPX_address>
Explanation: The printer agent fails to transfer data to the given IPX address. Other messages that give a specific Winsock error code explaining why the HP Gateway fails usually accompany this message.
What to do: Power cycle the printer and restart the printer agent.
Sending data failed with unknown error of 10057 on <IPX_address>
Explanation: The HP Printer Gateway fails to transfer data due to no socket connection. According to the Microsoft documentation, this error message (10057 is WSAENOTCONN) is defined as follows: "The socket is not connected (connection-oriented sockets only)."
What to do: Power cycle the printer and restart the printer agent.
Unknown error of -1 from request handler on <printer_agent_name>
Explanation: The HP Printer Gateway fails to request more data from the NDPSM. This results from shutting down the printer agent while it is printing a job. One or more messages usually accompany this message.
What to do: Restart the printer agent.
Job aborting failed with no job on <printer_agent_name>
Explanation: The HP Printer Gateway attempts to abort a job but encounters a NULL (non existent) job pointer.
What to do: Restart the printer agent.
hpGateJobState_RequestingDocData no job ptr on <printer_agent_name>
Explanation: It fails to retrieve additional data from the NDPSM because the HP Printer Gateway does not have a valid job pointer.
What to do: Restart the printer agent.
Unknown error of 53 from processing handler on <printer_agent_name>
Explanation: The HP Printer Gateway attempts to send data to the device when it encounters the printer agent being shutdown. 53 is equivalent to HPGATE_CCODE_SHUTDOWN, which defines as a signal to shutdown the printer agent.
What to do: Restart the printer agent.
hpGateJobState_Monitor EnQ of MonitorQ node failed for PA <printer_agent_name>
Explanation: All job data has been sent to the device that supports job monitoring. At this time, the HP Printer Gateway attempts to transfer the job node from a job queue to the Job Monitor queue. The transfer of the node failed unexpectedly.
What to do: Restart the HP Gateway.
hpGateEnQ - NULL job queue head
Explanation: The HP Printer Gateway fails to transfer a job node from the job node queue to some other queue (for example, the Job Monitor queue).
What to do: Restart the HP Gateway.
Unknown return value from job monitor on <printer_agent_name> with job state 16
Explanation: This problem results from unexpected circumstances occurring within the HP Printer Gateway.
What to do: Record all steps necessary to accurately reproduce this problem. Then, contact Technical Support.
Open DRM Open WS failed with -1 on <IPX_address>
Explanation: The HP Printer Gateway fails to establish a direct request mode connection with the given IPX address. Another specific WinSock error code message will typically precede this error message.
What to do: Power cycle the printer and restart the printer agent.
IPX connect failed with 10061 on <IPX_address>
Explanation: The HP Printer Gateway fails to establish a connection to the device for one or more reasons. According to the Microsoft documentation, this error message (10061 is WSAECONNREFUSED) is defined as follows: "The attempt to connect was rejected."
What to do: Power cycle the printer and restart the printer agent.
Unknown return value from job monitor on <printer_agent_name> with job state 26848
Explanation: This problem results from unexpected circumstances occurring within the HP Gateway.
What to do: Record all steps necessary to accurately reproduce this problem. Then, contact Technical Support.
Default case reached in hpGateJPMErrorHandler returnCode = 803 cmdCode = 106 PA Name <printer_agent_name>
Explanation: 803 is invalid object and 106 is SET_ATTRIBUTE_SET. The HP Printer Gateway attempts to set an attribute value in the Managed Object Database, but is unable to determine whether the attribute is a job attribute or printer agent attribute.
What to do: Record all steps necessary to accurately reproduce this problem. Then, contact Technical Support.
Processing doc data open ws connection failed with -1 on <printer_agent_name>
Explanation: The HP Printer Gateway fails to transfer data to the given printer agent. Another specific error message will typically precede this error message.
What to do: Power cycle the printer and restart the printer agent.
Sending data failed with WSAETIMEDOUT and retry count of 5 met on <Host:port>
Explanation: The HP Gateway fails to transfer data to a respective host and the WinSock connection times out. WSAETIMEDOUT is a WinSock error code with a value of 10060.
What to do: Power cycle the printer and restart the printer agent.
Unknown return value from job monitor on <printer_agent_name> with job state - 2400
Explanation: This problem results from unexpected circumstances occurring within the HP Printer Gateway.
What to do: Record all steps necessary to accurately reproduce this problem. Then contact Technical Support.
Sending data failed with unknown error of 10053 on <printer_agent_name>
Explanation: The HP Printer Gateway fails to transfer data to a given printer agent. According to the Microsoft documentation, the error message (10053 is WSAECONNABORTED) is defined as follows: "The virtual circuit was terminated due to a time-out or other failure."
What to do: Power cycle the printer and restart the printer agent.
hpGateJPMCall received when JPM Calls disabled: idx, cmd, jpmptr = <Some_numbers>
Explanation: The hpGateJPMCall is the HP Printer Gateway interface into the NDPS manager. Disabling calls to this function (usually because the printer agent is shutting down) results in this error message. Idx is the index into the array of the HP Printer Gateway pointers. cmd is the command code that HP Printer Gateway will pass to the NDPS manager. jpmptr is a pointer to a data structure that the HP Printer Gateway will pass to the NDPS manager.
What to do: Restart the printer agent.
Job monitor failed, shutting down <printer_agent_name>
Explanation: If the device supports job monitor and the job monitor functionality fails, then it signals a shutdown of the given printer agent. This is the main cause of the "Not Bound" problem.
What to do: Check previous messages to see if the Job Monitor reached timeout. Determine the possible cause by means of a network trace of the job processing. Determine how the device responds to the SNMP packets.
Job Monitor Get PML Index failure with -1 for <printer_agent_name>
Explanation: If the device supports job monitor and the job monitor functionality fails, then it signals a shutdown of the given printer agent. This is the main cause of the "Not Bound" problem.
What to do: Check previous messages to see if the Job Monitor reached timeout. Determine the possible cause by means of a network trace of the job processing. Determine how the device responds to the SNMP packets.
Unknown return value from job monitor on <printer_agent_name> with job state 1024
Explanation: This problem results from unexpected circumstances occurring within the HP Printer Gateway.
What to do: Record all steps necessary to accurately reproduce this problem. Then, contact Technical Support.
HPGATE: - 0 Severity:1
Explanation: 1 is an error number used in the code; it is also the SEVERITY_WARNING value. All errors associated with this message should be considered a WARNING.
What to do: This format of a message is seen with every entry in the error log file. It can safely be ignored.
Open WS Connection Mode failed for <printer_agent_name> with -1
Explanation: The HP Printer Gateway fails to open a socket connection to the printer agent. One or more error messages usually accompany this.
What to do: Power cycle the printer and restart the printer agent.
HPGATE.NLM default case reached in hpGateJPMErrorHandler returnCode = - 812
Explanation: -812 is NDPS_E_OBJECT_NOT_FOUND. The HP Printer Gateway attempts to set a value in the Managed Objects Database for an attribute that is not registered with that particular printer agent.
What to do: Record all steps necessary to accurately reproduce this problem. Then, contact Technical Support.
IP connect failed with 10053 on <Host:port>
Explanation: The HP Printer Gateway fails to establish a connection to the given host on the given port. According to the Microsoft documentation, the error message (10053 is WSAECONNABORTED) is defined as follows: "The virtual circuit was terminated due to a time-out or other failure."
What to do: Power cycle the printer and restart the printer agent.
GetJobPMLIndex Jobinfo attr tree getnext returned error status 2008 for <printer_agent_name>
Explanation: 2008 is ERR_NORESP. This is due to the printer not responding in time to an SNMP request. During the Job Monitor phase, the HP Printer Gateway requests the PML index from the printer agent. However, the printer does not respond in time, which may cause the printer agent goes into "Not Bound." This typically occurs on extremely busy networks or on older devices.
What to do: Record all steps necessary to accurately reproduce this problem. Then, contact Technical Support.
Command line argument "" unknown for PA: <printer_agent_name>
Explanation: The HP Printer Gateway does not parse the command line arguments (load string arguments) properly.
What to do: Record all steps necessary to accurately reproduce this problem. Then, contact Technical Support.
GetJobPMLIndex get next for JobAttr Info Tree returned error status 2008 for <printer_agent_name>
Explanation: 2008 is ERR_NORESP. This is due to the printer not responding in time to an SNMP request. During the Job Monitor phase, the HP Printer Gateway requests the PML index from the printer agent. However, the printer does not respond in time, which may cause the printer agent to go into "Not Bound." This typically occurs on extremely busy networks or on older devices.
What to do: Record all necessary steps that are required to accurately reproduce this problem then contact Technical Support.
Uknown return value from job monitor on <printer_agent_name> with job state 32192
Explanation: This problem results from unexpected circumstances occurring within the HP Gateway.
What to do: Record all steps necessary to accurately reproduce this problem. Then, contact Technical Support.
HPGATE: - 0 Severity:3
Explanation: 0 is a code error number; 3 is the SEVERITY_CRITICAL value.
What to do: Pay attention to the error message after this line.
GetJobPMLIndex Jobinfo attr tree getnext returned error status 1005 for <printer_agent_name>
Explanation: 1005 is ERR_OTHER. The printer responds with a value "other error" to the HP Printer Gateway's SNMP request. During the Job Monitor phase, the HP Printer Gateway requests for the PML index from the printer. However, the printer does not respond with an expected result, which may cause the printer agent to go into "Not Bound."
What to do: Record all steps necessary to accurately reproduce this problem. Then, contact Technical Support.
Job State Aborted failed on PA <printer_agent_name>
Explanation: User attempted to abort a job and failed.
What to do: Restart the printer agent.
hpGateJobState_Aborted close doc job failed on <printer_agent_name>
Explanation: User attempted to abort a job and failed.
What to do: Restart the printer agent.
GetJobPMLIndex get next for JobAttr Info Tree returned error status 1005 for <printer_agent_name>
Explanation: 1005 is ERR_OTHER. The printer responds with a value "other error" to the HP Printer Gateway's SNMP request. During the Job Monitor phase, the HP Printer Gateway requests for the PML index from the printer. However, the printer does not respond with an expected result, which may cause the printer agent to go into "Not Bound."
What to do: Record all steps necessary to accurately reproduce this problem. Then, contact Technical Support.
HPGATE: - 256 Severity:3
Explanation: 256 is a code error number; 3 is the SEVERITY_CRITICAL value.
What to do: Pay attention to the error message after this line.
IP connect failed with 10054 on <Host:port>
Explanation: The HP Printer Gateway attempts to open a connection to a given device on a given port, but the connection is reset during the process. According to Microsoft documentation, this error message (10054 is WSAECONNREST) is defined as the following: "The connection has been broken due to keep-alive activity detecting a failure while the operation was in progress."
What to do: Power cycle the printer and restart the printer agent.
Requesting doc data failed on request doc data for <printer_agent_name>
Explanation: The HP Printer Gateway fails to retrieve document data from the NDPSM. This is usually accompanied by another error message.
What to do: Restart the printer agent.
Sending data failed with unknown error of 10054 on <Host:port>
Explanation: The HP Printer Gateway attempts to send data to the given device on the given, but the connection is reset during the process. 10054 is WSAECONNREST, which the Microsoft documentation defines as the following: "The connection has been broken due to keep-alive activity detecting a failure while the operation was in progress."
What to do: Power cycle the printer and restart the printer agent.
hpGateJPMCmdProcessor - hpGateJobState_ProcessingDocData failed for <printer_agent_name>
Explanation: The HP Printer Gateway fails to send data to a given printer agent. This is usually accompanied by another error message.
What to do: Restart the printer agent.
Job Monitor get job state failed with 2008 on <printer_agent_name>
Explanation: 2008 is ERR_NORESP, which means the device does not respond in time to an SNMP request. During the Job Monitor phase, the HP Printer Gateway requested the PML index from the printer agent. However, the printer does not respond in time, which results in a "Not Bound" situation.
What to do: Record all steps necessary to accurately reproduce this problem. Then, contact Technical Support.
GetJobState SNMPGet returned error status 2008 for <printer_agent_name>
Explanation: 2008 is ERR_NORESP, which means the device does not respond in time to an SNMP request. During the Job Monitor phase, the HP Printer Gateway requested the PML index from the printer agent. However, the printer does not respond in time, which results in a "Not Bound" situation.
What to do: Record all steps necessary to accurately reproduce this problem. Then, contact Technical Support.
Request Doc Data submit buffer returned -1 on <printer_agent_name>
Explanation: The HP Printer Gateway fails to transfer a data buffer to the NDPSM. This is usually accompanied by another error message.
What to do: Restart the printer agent.
hpGateJobState_Aborting Unbound PA detected for <printer_agent_name>
Explanation: User attempts to abort a job on a given printer agent that is not bound to the NDPSM.
What to do: Restart the printer agent.
Request Doc Data submit buffer returned -827 on <printer_agent_name>
Explanation: -827 is NDPSM_E_PSM_GOING_DOWN. The HP Printer Gateway requests document data from the NDPSM while it is shutting down.
What to do: Restart the NDPSM.
hpGateGetPDEFbyPTYPE returned a failure status
Explanation: The HP Printer Gateway fails to locate a printer definition file based on some information (printer type) that it received from the command line or from the device.
What to do: Record all steps necessary to accurately reproduce this problem. Then contact Technical Support.
IP connect failed with 11001 on <Host:port>
Explanation: 11001 is WSAHOST_NOT_FOUND. The HP Printer Gateway fails to locate a hostname on a given host.
What to do: Make sure the entry is in a DNS server that is accessible to the NetWare server. Record all steps necessary to accurately reproduce this problem. Then, contact Technical Support.
hpGateJPMCall received when PA: <printer_agent_name> shutting down or NLM unloading
Explanation: The hpGateJPMCall is the interface into the NDPSM. Disabling calls to this function (usually because the printer agent is shutting down) results in this error message.
What to do: Restart the printer agent.
hpGateJobState_Error aborting job on <printer_agent_name> with error code 2
Explanation: The HP Printer Gateway attempts to abort a job on the given printer agent but fails with an error.
What to do: Restart the printer agent.
hpGateJobState_ProcessingDocData - <printer_agent_name> has connection problems
Explanation: The HP Printer Gateway fails to connect to a given printer agent.
What to do: Power cycle the printer and restart the printer agent.
Command line argument unknown
Explanation: On startup, the HP Printer Gateway receives an argument that does not parse properly.
What to do: Record all steps necessary to accurately reproduce this problem. Then, contact Technical Support.
HPGATE: - 89 Severity:3
Explanation: 89 is a code error number; 3 is the SEVERITY_CRITICAL value.
What to do: Record all steps necessary to accurately reproduce this problem. Then, contact Technical Support.
Open WS Connection failing with -1 socket for <printer_agent_name>
Explanation: The HP Printer Gateway fails to establish a connection to a given printer agent.
What to do: Power cycle the printer and restart the printer agent.
WinsockInetAddr failed with 10060 on <Host:port>
Explanation: WinsockInetAddr is the function that attempts to convert an Internet address to an IP address. If it fails, the function attempts to locate the address in the DNS server. 10060 is WSAETIMEDOUT (see previous entries for meaning). The HP Printer Gateway times out when attempting to locate the hostname in the DNS server.
What to do: Make sure the DNS server is accessible and that the NetWare server can communicate with it.
Open DRM failed with DRM not supported on <printer_agent_name>
Explanation: The HP Printer Gateway attempts to open a Direct Request Mode connection with the device, which responds with "Direct request mode not supported."
What to do: HP Gateway only supports Direct Request Mode connections for IPX/SPX devices. Configure the HP Jetdirect properly or change the HP Jetdirect card to one that supports Direct Request mode.
Open DRM failed with no free connections on <printer_agent_name>
Explanation: The HP Printer Gateway attempts to establish a Direct Request Mode connection with the device, which responds with "No free connections available."
What to do: Investigate why there is no free connection. This may help clear up the issue.
Open DRM failed with not accepting new connections on <printer_agent_name>
Explanation: The HP Printer Gateway attempts to establish a Direct Request Mode connection with the device, which responds with "Not accepting new connections."
What to do: Investigate why the device is not accepting any connections. This may help clear up the issue.
Open DRM failed with <number> on <printer_agent_name>
Explanation: The HP Printer Gateway attempts to establish a Direct Request Mode connection with the device, which responds with an ambiguous error code.
What to do: Record all steps necessary to accurately reproduce this problem. Then, contact Technical Support.

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