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HP Designjet 815 MFP and 4200 Scanner - Network Installation

Introduction

In order to get the most out of the HP Designjet 815 MFP and the Designjet 4200 scanner, it is recommended that the system be connected to a Local Area Network (LAN). Two connections are required: One for the standard HP Jetdirect 615n print server included in the printing subsystem, to print from a user's PC or Mac. The second connection is to retrieve the scanned data from the Scan-to-File operation included in the system. This connection is physically placed on the back of the front panel touch screen. The D:\Images folder has to be shared in the LAN in order to be able to retrieve the scanned data files from a user's PC or Mac.
note:
These instructions are for a brand new installation. If the network installation has previously been attempted and problems occurred, use the recovery CD to restore factory defaults before continuing.
In cases where the Jet Image software is version 3.0.1 the HP firewall must be disabled prior to performing the network installation instructions below. Click here for information on how to disable the HP firewall at http://www.hp.com/cposupport/printers/support_doc/c00192701.html.

Network installation steps

  1. Plug the network cable (CAT5) into the RJ45 connector as shown below.
    Figure : Network cable to RJ45 connection
  2. Ensure the network cable (CAT5) is also connected to the networks Ethernet hub.
    note:
    USB network connectivity is NOT supported.
  3. Turn the touch-screen monitor (system) on.
  4. After system initialization the Scanners main startup screen will typically be displayed.
  5. Click the Shutdown/Exit Button (bottom left corner of the screen) and then click Exit. The main Windows 2000 Desktop will now appear.
    Figure : Main startup screen
  6. Using the wand on the Windows 2000 monitor, select Start, Settings, Network, Dial-up Connections.
    Figure : Main Windows 2000 screen
  7. From the Network and Dial-up Connections; the network interfaces can be viewed.
    Figure : Network and Dial-up connections window
    Note the status of the connection:
    • If the status is grayed out, it has been disabled from the Device Manager.
    • If a red X appears over the icon, the adapter is not connected to the live network or the connection has otherwise been broken.
    • If the Status is Enabled, the PC sees the active network.
    note:
    The local area connection will have certain incremental numbers assigned to them, depending on how many times a local area connection has been installed in Network and Dial-up Connections, and which connection is installed first.
  8. If there is more than one local area connection, verify the correct local area connection that is to be used by clicking the icon once and viewing the description in the left side of the window.
  9. View and configure the adapter configuration by selecting (highlighting) the appropriate Local area connection using the wand.
  10. Select File, then Properties from the Local area connections main menu.
  11. The Local Area Connection Properties window will now appear.
    Figure : Local Area Connection Properties window
  12. In order to communicate on the network, verify the connection has the following protocols and services listed and checked:
    • Client for Microsoft Networks
    • File and Printer Sharing for Microsoft Networks
    • Internet Protocol (TCP/IP)
    If Client for Microsoft Networks is not included, others may be able to see this machine on the network, but this machine will not be able to see other devices and cannot browse the network.
    If File and Printer Sharing for Microsoft Networks is not included, no files can be shared across the network.
    If Internet Protocol (TCP/IP) is not included, there will be no connectivity to the network.
    note:
    If any of these services are missing, use the recovery CD to change network settings back to default settings and installed services, which include the settings shown in the figure above. Recovery CD instructions are listed at the end of this document.
  13. Verify that TCP/IP is configured properly (highlight Internet Protocol TCP/IP and click Properties.
    Figure : Local Area Connection properties window
  14. By default in Windows 2000, TCP/IP will be configured for DHCP. This is evident by the setting Obtain an IP address automatically, and Obtain DNS server address automatically in the general TCP/IP properties screen as shown below.
    Figure : TCP/IP properties window
    Continue with Step 15 below if using DHCP as outlined above, if not using DHCP follow the steps below to create a static IP address:
    1. Click Use the following IP address, which enables information to be inserted into the IP address, Subnet mask and Default gateway fields.
    2. Input the IP address, Subnet mask and Default Gateway information into the spaces provided (must use optional keyboard or on-screen touch keyboard to input the numbers and/or characters).
    3. Click Use the following DNS server addresses and input valid preferred and alternate DNS server IP addresses in the spaces provided (if required).
      note:
      If using the touch-screen keyboard, double click the number or alpha character twice to appear on the monitor.
      note:
      All of the above addresses must be valid for the network the PC is being attached to. If the values are not known, the IT department or the customer must provide the IP (scheme) values. It is the responsibility of the customer to supply this information.
  15. When finished making the changes or accepting the current setting, click OK. TCP/IP properties have been saved.
  16. On the main Window 2000 screen, select Start, then Run.
  17. In the Run window type CMD and click OK (doing this will bring up a DOS command prompt as shown below).
  18. At the prompt, type ipconfig and press Enter.
    Figure : IPCONFIG results in DOS window
  19. Verify the settings are correct. If the settings are not correct perform Steps 13-18 again.
  20. At the prompt, Ping a client PC on the network using the client PC's IP address (type ping followed by the IP address of another client PC installed on the same local area network).
    Figure : Pinging from the DOS command prompt
    If the above PING is unsuccessful, verify an appropriate IP address was typed in for the Local Area Connection configured (as shown in the IPCONFIG information). If this has been verified and still is unsuccessful, reboot the computer and try again.
  21. Close the DOS command prompt window.

Verify the network setup is functioning properly

  1. Using the wand, click Start, Windows Explorer, My Network Places.
  2. Double click Entire Network to browse the network.
  3. Double click the network that this client PC is being installed on and verify it is loaded in the appropriate place.
  4. Close the My Network Places window.

Verify the Windows 2000 client is correctly configured

  1. Using the wand, click Start, Settings, Control Panel.
  2. In the Control Panel, double click the System icon.
  3. Click the Network Identification tab.
  4. Verify the domain or Workgroup name is listed. Also verify the Full computer name is correct.
    Figure : System properties window
    note:
    Verify with the local IT department that the Full computer name shown has been entered into the device tables of the server, so this client PC will be registered on the network.
  5. If the information displayed in the Network Identification tab is incorrect, click Properties to change the values for the computer name or the domain.
  6. After verifying and/or changing the information, click OK.
  7. Reboot the PC as prompted.

Verify user properties are not disabled

  1. Using the wand, click Start, Settings, and Control Panel.
  2. Double click Administrative Tools.
  3. Double click Computer Management.
  4. Click the + sign in front of the Local Users and Groups folder.
    Figure : Computer Management window
  5. Click the Users folder.
  6. Double click Guest, which brings up the Guest properties screen.
  7. Remove the checkmark from the Account to disabled option. This enables the 815mfp or Designjet 4200 Windows 2000 PC to be available to the entire network.
    Figure : Guest Properties window
    note:
    It is the IT administrator's responsibility to manage this.
  8. Click Apply, then OK.

Sharing the images folder

note:
By default this folder is NOT shared.
  1. Using the wand on the main Windows 2000 screen, click Start, Windows Explorer.
  2. When Windows Explorer opens, expand My Computer (click the + sign), and then expand the D drive.
  3. Click the Images folder (this will highlight folder).
  4. Click File and then Properties.
  5. When the Images Properties screen appears, click the Sharing tab.
  6. Select Share this folder, and then click Apply to complete that sharing of this folder.
    Figure : Image Properties window
    note:
    It is the IT Administrator/Customer's responsibility to enable any other folders to be shared.

Verify client PC mapping to the 815mfp or Designjet 4200 Win 2000 PC

  1. Go to a client PC on the network.
  2. On the main Windows 2000 screen, click Start, Search, and then For Files or Folders.
  3. Under the Search for other items section, click Computers.
  4. Type in the given computer name for the 815mfp or Designjet 4200 PC.
  5. Click Search.
  6. Double click the computer name found; the Images folder should appear.
  7. Click the Images folder once (this will highlight the folder).
    Figure : Highlighted images folder
  8. Select File, Map Network Drive.
  9. The client PC will now be mapped to the 815mfp or 4200 Scanner Windows 2000 PC.

HP support boundaries

The support boundaries listed below cover the aspects of the network installation that HP or any representatives of HP can and cannot perform. See the following:
  • Can help customer Share the IMAGES Folder Only
  • Can help customer change the USER/Guest properties
  • Cannot help with adding or removing Services (IT Administrator)
  • Cannot help with changing or editing passwords (IT Administrator)
  • Cannot help with changing, editing, or adding permissions (IT Administrator)
If all troubleshooting fails, load the Recovery CD (Option 1) to reload the operating system.
note:
When using the recovery CD, all data files and any additional software that may be loaded that did not come with Designjet 815mfp or Designjet 4200 will be removed.
All other support for the Windows 2000 O/S or any additional software loaded is the responsibility of the IT Administrator or Microsoft.

Using the recovery CD

note:
When using the recovery CD option 1, all data files and any additional software that may be loaded that did not come with Designjet 815mfp or Designjet 4200 will be removed from the C drive. Option 2 will erase all data stored on both the C: drive and the D: drive.
  1. Open the CD-ROM tray located on the left side of the Designjet 815mfp or Designjet 4200 touch-screen monitor.
  2. Place the recovery CD into the drive.
  3. Close the CD-ROM drive.
  4. Turn the PC off (use the main power switch located at the back of the monitor next to the power cable).
  5. Allow system to completely shut down (10-15 seconds).
  6. Turn the PC back on.
  7. The recovery CD will automatically run.
  8. The choice of four recovery options will appear.
    Figure : Recovery options
  9. Scroll to number one which is Automatic system Image installation and press Enter.
  10. System recovery will now be initiated.
  11. Allow recovery to finish.
  12. Perform the network installation process.

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