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HP Customer Support - Knowledge Base

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  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP Designjet 20ps Printers - Low Resolution Output when Using PageMaker v. 6.5 or 7.0

Issue:
When printing to an HP Designjet 20ps printer from PageMaker the output resolution appears lower than it should.
Solution
Change the Frequency setting in PageMaker as instructed below:
  1. Ensure the Designjet 20ps is set as the default printer.
  2. In PageMaker attempt to print a file.
  3. In PageMakers print window, select the Color button.
  4. In the Print Color window, change the Frequency setting to 175 lpi as shown below in Figure 1.
    Figure : Changing the Frequency in the Print Color window
  5. The file will now print with much better resolution, thus increasing the overall print quality of the file.

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Country/Region: Flag United States

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