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HP Customer Support - Knowledge Base

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  • Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on an HP computer or printer – Click here

    Information

    Fix intermittent print spooler service errors that may cause print jobs to fail post a Windows update. Click here

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HP PCs - Wireless Keyboard and Mouse Connection Issues

This document is for HP PCs using a wireless keyboard and/or mouse with a USB receiver.
If a wireless mouse or keyboard does not respond, check for connection and power issues.
note:
If you are experiencing issues with Bluetooth input devices, go to Troubleshooting a Bluetooth Connection.
  1. Locate the USB receiver for the device, and then make sure it is connected directly into a USB port on the computer.
    note:
    A USB hub might not provide enough power for your device to connect properly.
    Connecting the receiver
    If you cannot locate the receiver, check the original packaging. Some HP Touch and All-in-Ones come with the USB receiver preinstalled in the computer. Or, look for a USB storage container on the device.
    Removing the receiver from the mouse
  2. Look for and remove any battery tabs from the device. This tab prevents the device from receiving power.
    Battery tab
  3. Make sure the device has adequate power.
    • If the device uses batteries, install new batteries according to the guide in the battery compartment.
      Example of battery placement - yours might vary
    • If the device is rechargeable, connect the charging cable to the device, and then to a power source, such as a USB-charging port on the computer or an external USB power adapter.
        Keyboard connecting to USB charging device
      1. LED battery indicator
      2. MicroUSB cable to charging device
  4. If the device has a power switch, confirm the switch is set to ON.
    On/off switch on wireless mouse and keyboard
  5. On your computer, test the device.
    If the device still does not work as expected, go to Wireless Keyboard and Mouse Troubleshooting.

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Country/Region: Flag United States

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