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Welcome to HP Customer Support

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    Welcome Samsung Printer Customers

    Need support for your Samsung Printer?  HP is here to help!  Learn More

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HP PCs - How to Reset Your Computer to Factory Settings (Windows 10, 8, 7)

This document pertains to HP and Compaq computers with Windows 10, 8, and 7.
Resetting your computer to factory settings might be necessary if the operating system is damaged, the hard drive is corrupted, the computer is infected by a virus, or you are transferring ownership of the computer. HP System Recovery removes all hard drive data and reinstalls the original operating system.
To open Recovery Manager (on most PCs) and initiate a recovery before Windows starts, turn on the computer and immediately press the F11 key repeatedly.
This document provides information to help you perform a System Recovery, returning your computer to factory settings.
Preparing for an HP System Recovery
Before performing a System Recovery, review the topics below that might prevent the need to run a recovery or help to ensure a successful recovery.
Performing an HP System Recovery
Review the topics below to identify the correct recovery tool for your computer, and find step-by-step instructions for performing a recovery or reset.
Completing an HP System Recovery
After performing a System Recovery, HP recommends installing updates through Windows Update. For more information, see one of the following support documents:

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Country: Flag United States

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