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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP PCs - How to Reset Your Computer to Factory Settings (Windows 10, 8, 7)

This document is for HP and Compaq computers with Windows 10, 8, and 7.
Resetting your computer to factory settings might be necessary if the operating system is damaged, the hard drive is corrupted, the computer is infected by a virus, or you are transferring ownership of the computer. HP System Recovery removes all hard drive data and reinstalls the original operating system. This document provides information to help you perform a system recovery, returning your computer to factory settings.
  note:
The HP Recovery Manager program is part of the original hard drive image on HP computers released prior to 2018. It can be used to recover the operating system from files stored in a partition on the hard drive without needing recovery media. It can also be used to create a personalized recovery disc or USB drive for a specific computer. If your Windows 10 computer does not have Recovery Manager, go to Resetting Your Computer (Windows 10) for more information.
Prepare for system recovery
Before performing a system recovery, review the topics below that might prevent the need to run a recovery or help to ensure a successful recovery.
Perform a system recovery
Review the topics below to identify the correct recovery tool for your computer, and find step-by-step instructions for performing a recovery or reset.
Complete a system recovery
After performing a system recovery, HP recommends installing updates through Windows Update. For more information, see HP PCs - Updating Drivers and Software with Windows Update (Windows 10, 8, 7).

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag United States

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