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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent class of vulnerabilities referred to as “speculative execution side-channel attacks”. HP has released a security bulletin for systems with Intel x86 processor, and will continue to provide more information on other processors (ARM, AMD) as it becomes available. 

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HP Designjet Printers - Blue Screen Appears on Computer When Using the Show Printing Progress Window

Issue:
Blue Screen appears when using the show printing progress window.
Solution
Upgrade the HP-GL/2 windows driver to version 4.63 or higher.
Click here to download the latest version of the driver at http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?locale=en_US
Workaround
Disable the printing progress window in the driver in the advanced tab:
  1. On the computer, select Start, Settings, Printers.
  2. Right-click the appropriate HP-GL/2 driver for the correct product.
  3. Scroll to Properties or Printing Preferences (depends on Windows OS environment).
  4. Select the Advanced tab.
  5. Disable the printing progress window.
  6. The blue screen problem will no longer occur.
Cause
The Progress Printing window appeared by default when printing from a 4.xx driver. In some cases we've found applications that "collide" with this Progress Printing window, causing blue screens in the computer.

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Country/Region: Flag United States

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