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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP Photosmart Printers - Resolving a Card Access Error

Issue
When attempting to use the card reader with a particular memory card a Card access error is displayed on the printer.
Workaround
For memory cards under 2 GB that have been formatted by a computer
Use the camera to format the memory card.
Memory cards with a capacity greater than 2 GB
Memory cards with a capacity greater than 2 GB are not currently supported. Either of the workarounds below should work.
  • Download the images from the camera to a computer.
  • Print directly to the printer using the Direct Print (EXIF) or PictBridge ports on the printer.
Causes
Formatting a memory card in Windows XP will cause it to be formatted to FAT 32 which is unreadable by Photosmart printers.
Memory cards larger than 2 GB are not supported with Photosmart printers.

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag United States

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