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HP Customer Support - Knowledge Base

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    Fix Windows 10 Update Issues

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HP Photosmart Printers - Resolving a Card Access Error

Issue

When attempting to use the card reader with a particular memory card a Card access error is displayed on the printer.

Workaround

For memory cards under 2 GB that have been formatted by a computer

Use the camera to format the memory card.

Memory cards with a capacity greater than 2 GB

Memory cards with a capacity greater than 2 GB are not currently supported. Either of the workarounds below should work.
  • Download the images from the camera to a computer.
  • Print directly to the printer using the Direct Print (EXIF) or PictBridge ports on the printer.

Causes

Formatting a memory card in Windows XP will cause it to be formatted to FAT 32 which is unreadable by Photosmart printers.
Memory cards larger than 2 GB are not supported with Photosmart printers.

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