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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent class of vulnerabilities referred to as “speculative execution side-channel attacks”. HP has released a security bulletin for systems with Intel x86 processor, and will continue to provide more information on other processors (ARM, AMD) as it becomes available. 

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HP Digital Sender 9100C - Message on the Digital Sender Display: LDAP Server not Reachable

Issue:
A message appears on the HP Digital Sender 9100C that reads, "LDAP server not reachable." This occurs on HP Digital Senders with firmware version 4.00.
Solution
Assuming the LDAP server is running properly, make sure that a valid username and password is being used.
Summary
This can happen if using an invalid username and password, that is, a user that is not in the Address Book or on the Windows NT Domain. The message "LDAP Server not reachable" appears instead of an indication of the username and password not being valid.
This message will also occur if all LDAP capabilities on the HP Digital Sender 9100C are disabled (so that IIS is being used without LDAP) and a username that does not exist in the Address Book Manager is being entered on the HP Digital Sender control panel.

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Country: Flag United States

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