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Welcome to HP Customer Support

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  • Information
    Important Print Security Update

    HP was recently made aware of a vulnerability in certain inkjet printers by a third-party researcher. HP has updates available for download to address the vulnerability. Details and more information are available in the Security Bulletin

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HP Network Scanjet 5 Scanner - Troubleshooting the Scanner or Control Panel

The HP Network Scanjet 5 scanner is not working
Make sure of the following:
  • The power cord is connected securely to the scanner and is plugged into an electrical outlet.
  • The scanner is turned on.
  • The scanner is connected to the network.
  • The scanner is unlocked. If you try to scan a document when the scanner is locked, it will emit a harsh, grinding sound.
If these conditions are met, turn the scanner off, wait 30 seconds, and turn the scanner back on to reset it.
The control panel is not working
Make sure of the following:
  • The power cord is plugged into an electrical outlet.
  • The control panel is correctly connected to the network box.
  • Check the control panel contrast. You can change the contrast using the arrow keys.

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Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag United States

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