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HP Network ScanJet 5 Scanner - PaperPort (TM) Software Error Messages

Issue:
What messages are displayed by the PaperPort software when a problem occurs?
Solution
There are five categories of Paperport software error messages: General, Desktop, Memory, Disk and File, and Link
The following table displays the most common error messages:
Message
Category
Recommended Action
PaperPort is out of available system memory. Please close some other application(s) and select Retry to proceed, or select Cancel to close PaperPort.
There is not enough available memory to complete this operation. Please see PaperPort Help or the Troubleshooting section of your User’s Guide.
PaperPort cannot receive printed pages. System memory may be low. Try exiting from other applications.
Memory
These errors can be caused by low memory, insufficient system resources, or too few file handles. You should have at least 4 MB of available memory (8 MB or more to use OCR) and 50 % of your system resources. Note that your computer should have 8 MB of physical RAM (not virtual memory) to use the OCR link.
To make more memory, resources, or file handles available, try the following:
Create a permanent swap file in the Virtual Memory section of the 386 Enhanced Control Panel. Use the size suggested in the dialog box. Make sure you have at least 20 MB of available space on the selected drive.
Quit any other applications that are running. If there are any items in your Startup program group, remove them and restart Windows.
If you are using a computer with less than 6 MB of physical memory, limit the SmartDrive cache for Windows to 256K or 128K. To do this, edit your AUTOEXEC.BAT file. Change the second number in the line: DEVICE=CKSMARTDRV.EXE to 256 or 128.
Before Windows starts, check the amount of memory available by typing MEM at the DOS prompt. The largest executable program size should be at least 450K. If it isn’t, see your DOS and Windows documentation for information about optimizing memory.
Try increasing by 20 the line FILES= in your CONFIG.SYS file to increase the number of file handles. Then restart your computer.
An unsuccessful application exit has left Windows in an unstable state. You should restart Windows.
General
This can occur if your computer "hangs" or "crashes" while the PaperPort software is running, or if some other error occurs. Try restarting Windows. Although you can continue to work in Windows, you will not be able to scan or start the PaperPort software again until you restart Windows.
For more detail, please read the following information:
This table lists all Paperport messages and what to do if you see one of these messages.
Message
Category
Recommended Action
An unsuccessful application exit has left Windows in an unstable state. You should restart Windows.
General
This can occur if your computer "hangs" or "crashes" while the PaperPort software is running, or if some other error occurs. Try restarting Windows. Although you can continue to work in Windows, you will not be able to scan or start the PaperPort software again until you restart Windows.
PaperPort cannot arrange your Desktop because system resources are low. Please close one or more applications and try again.
Desktop
Quit any other applications that are running. If there are any items in your Startup program group, remove them, restart Windows, and try again. Note that some applications do not release all the memory or resources that they use even when you exit them. Restarting Windows with no applications in your Startup group can give you maximum memory and resources.
PaperPort cannot create a calibration file. Your disk may be full or read-only.
General
Make sure that your disk is not full. The calibration file requires up to 100K of disk space. (Note that you should have at least 1 MB of free disk space to use the PaperPort software.) In addition, check that you have read/write access to the drive containing the PaperPort program directory.
PaperPort cannot paste because the clipboard image is larger than the current page.
General
The image that you have cut or copied to the Clipboard is larger than the item on which you are trying to paste. Try copying a smaller image to the Clipboard. If you have a large image to paste, divide it into sections and copy and paste each section in turn. When pasting to a PaperPort item, the PaperPort software enables you to position the paste precisely before committing it.
PaperPort cannot read page <N> of the file <file name> because the page is damaged.
Disk and File
An item or a page in a stack can be damaged if your computer is shut down while the PaperPort software is running or if the PaperPort software is shut down in any way other than by a normal exit. Attempt to repair this file by running MAXFIX.EXE. Then follow the instructions on the screen.
PaperPort is out of available system memory. Please close some other application(s) and select Retry to proceed, or select Cancel to close PaperPort.
There is not enough available memory to complete this operation. Please see PaperPort Help or the Troubleshooting section of your User’s Guide.
PaperPort cannot receive printed pages. System memory may be low. Try exiting from other applications.
Memory
These errors can be caused by low memory, insufficient system resources, or too few file handles. You should have at least 4 MB of available memory (8 MB or more to use OCR) and 50 % of your system resources. Note that your computer should have 8 MB of physical RAM (not virtual memory) to use the OCR link.
To make more memory, resources, or file handles available, try the following:
Create a permanent swap file in the Virtual Memory section of the 386 Enhanced Control Panel. Use the size suggested in the dialog box. Make sure you have at least 20 MB of available space on the selected drive.
Quit any other applications that are running. If there are any items in your Startup program group, remove them and restart Windows.
If you are using a computer with less than 6 MB of physical memory, limit the SmartDrive cache for Windows to 256K or 128K. To do this, edit your AUTOEXEC.BAT file. Change the second number in the line: DEVICE=CKSMARTDRV.EXE to 256 or 128.
Before Windows starts, check the amount of memory available by typing MEM at the DOS prompt. The largest executable program size should be at least 450K. If it isn’t, see your DOS and Windows documentation for information about optimizing memory.
Try increasing by 20 the line FILES= in your CONFIG.SYS file to increase the number of file handles. Then restart your computer.
PaperPort cannot use the file <file name> because it is damaged. You can run MAXFIX.EXE to repair this file.
Disk and File
An item or a page in a stack can be damaged if your computer is shut down while the PaperPort software is running or if the PaperPort software is shut down in any way other than by a normal exit. Attempt to repair this file by running MAXFIX.EXE. Then follow the instructions on the screen.
PaperPort cannot use the link <link name> because it is either damaged or incompatible with the current software version.
Link
Try reinstalling the linked application. If the problem persists, contact HP to see if an update is available for the link.
PaperPort has detected that the support file MAXLINK.DLL has been overwritten by a recently installed link. Please install PaperPort again to install the correct MAXLINK.DLL.
Link
If you install a supported linked application that has an older version of MAXLINK.DLL, it may overwrite the newer version in the PaperPort directory. Reinstall the PaperPort software and the correct version of this file will be properly installed.
PaperPort is busy and cannot be closed right now. Please wait until the current operation has finished, or close all PaperPort dialogs and try again.
General
The PaperPort software is busy processing. Wait one or more minutes, and then try quitting the PaperPort software again.
PaperPort is currently busy and cannot accept the printed item. Please close any open PaperPort dialog boxes before trying again.
General
Close any open PaperPort dialog boxes and try again.
PaperPort is currently busy and cannot complete this operation. Please close any open PaperPort dialogs before trying again.
General
Close any open PaperPort dialog boxes and try again.
Please specify the name of your Fax software before using the Fax link.
Link
You must select the fax software driver by choosing Preferences from the Edit menu and under Category select the Fax or generic fax icon.
The Desktop file is either damaged or missing. PaperPort will continue with a new Desktop.
Desktop
The desktop file contains information you need for accessing the items on the Desktop. If this file is damaged, you may be able to fix it with the MAXFIX utility. Run MAXFIX.EXE and then follow the instructions on the screen.
The desktop file can be damaged if your computer is shut down while the PaperPort software is running, or if the PaperPort software is shut down in any way other than by a normal exit. If the PaperPort software can restore the desktop file, it will continue normally. Otherwise, please contact HP Technical Support for help.
The image data being unpacked is damaged.
General
If you get this message while scanning, try scanning the item again. If you get this message while importing a file, the file may be damaged or there may be a disk error. You can run a disk diagnostic utility to investigate this or run MAXFIX.EXE. Then follow the instructions on the screen.
The system is too busy to accept a page from your scanner. Please scan this page again.
General
Your computer was busy doing something else, so the scanner could not talk with the PaperPort software. In most cases, scanning again will succeed. If not, quit other and try scanning again.
This item contains one or more annotations that cannot be displayed by this version of PaperPort.
General
The item contains one or more annotations created by a later version of the PaperPort software than the one you are using. You can view all the annotations supported in your version by upgrading your copy. To upgrade your copy of the PaperPort software, contact HP.
Too many files were found. Please enter a different starting directory or file name and try the search again.
General
The PaperPort software found more files than it can display. Enter a different search criterion that will limit the search to a smaller number of files.
Your OCR software was not able to process the selected pages.
Link
A low-memory condition or a problem with the OCR software can cause this error.
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