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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent class of vulnerabilities referred to as “speculative execution side-channel attacks”. HP has released a security bulletin for systems with Intel x86 processor, and will continue to provide more information on other processors (ARM, AMD) as it becomes available. 

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HP Network ScanJet 5 Scanner - Utility Error Messages

HP Network ScanJet 5 Utility Error Messages
Error Message
Error Description
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Bad private destinations.
There is a problem accessing the workarea on the server.
Check if the server is available.
Verify the selected workarea name is correct.
Verify the workarea still exists on the server. If not, manually create the workarea on the server.
Bad scanner destinations.
There is a problem accessing the workarea on the server.
Check if the server is available.
Check if running the HP JetAdmin software with supervisor access to the server.
Verify the selected workarea name is correct.
Verify the workarea still exists on the server. If not, manually create the workarea on the server.
Cannot access private data into workarea.
There is a problem accessing the workarea on the server.
User: Check if the required network connection is still available (using Windows (R) File Manager or Windows Explorer).
Net Admin: Check the workarea’s integrity.
Cannot access document.
There is a problem accessing the workarea on the server.
Check if the server is available.
Check if running the HP JetAdmin software with supervisor access to the server.
Verify the selected workarea name is correct.
Verify the workarea still exists on the server. If not, manually create the workarea on the server.
Cannot report errors.
The service you are trying to access does not start.
Verify the software is installed correctly.
Verify there are enough system resources available to run the software.
Cannot write data into workarea.
There is a problem accessing the workarea on the server.
Check if the server is available.
Check if running the HP JetAdmin software with supervisor access to the server.
Verify the selected workarea name is correct.
Verify the workarea still exists on the server. If not, manually create the workarea on the server.
Could not create this inbox.
The HP Network ScanJet 5 Utility could not create the inbox.
Check to verify system resources are not low.
Could not initialize the networking services.
The service you are trying to access does not start.
Verify the software is installed correctly.
Verify there are enough system resources available to run the software.
Could not initialize Visioneer PaperPort (TM) . Automatic Workflows will not be available.
The service you are trying to access does not start.
Verify the software is installed correctly.
Verify there are enough system resources available to run the software.
Destination has rejected the document.
The target application cannot handle the current document.
Specify a different format for the target application.
Document failed.
The document cannot be sent to the target application.
Check if the link is still available.
Check the document format.
Check system resources.
Try again.
Can’t register with the network component.
SSNET failed to start.
Verify the networking software is installed and operating correctly.
Destination is busy.
The target application is not ready to receive documents.
Wait a few minutes and then retry. Close the target application and retry.
Destination is not valid.
The selected link is not valid.
Check if the target link is still available.
A document was received for an automatic workflow which does not exist.
The HP Network ScanJet 5 Utility was unable to complete the automatic workflow link.
Verify the link has not been deleted from the PaperPort software.
The error reporting service could not be initialized.
The service you are trying to access does not start.
Verify the software is installed correctly.
Verify there are enough system resources available to run the software.
Fax document could not be successfully sent to its destination.
Fax document was not sent.
User: Wait a few minutes and resend fax document.
Call system administrator.
Net Admin: Verify the fax server is configured correctly on the scanner in the HP JetAdmin software.
The file conversion service was unable to be initialized.
The service you are trying to access does not start.
Verify the software is installed correctly.
Verify there are enough system resources available to run the software.
The following component can’t be found.
The HP Network ScanJet 5 Utility cannot find a needed .DLL.
Check if the software has been correctly installed.
General network error.
There is a problem accessing the network.
Verify the network connections are present and the server is accessible.
An inbox with this name already exists. Please choose a different name.
The user is creating an inbox with the same name as an existing inbox.
Type a unique name for the inbox.
Invalid data
Invalid pages
Data from the scanner is corrupted.
Check that the scanner was not turned off during transmission.
Check that the scanner is working properly.
Check that the network is working properly.
The new password could not be confirmed. Please verify the confirmation password exactly matches the new password.
The password in the New box is different from the password in the Confirm box.
Type the password in the New box, and then type the same password in the Confirm box.
No private data available.
There is a problem accessing the workarea on the server.
Check if the server is available.
Check if running the HP JetAdmin software with supervisor access to the server.
Verify the selected workarea name is correct.
Verify the workarea still exists on the server. If not, manually create the workarea on the server.
Workarea is in an incorrect state.
There is a problem accessing the workarea on the server.
Check if the server is available.
Check if running the HP JetAdmin software with supervisor access to the server.
Verify the selected workarea name is correct.
Verify the workarea still exists on the server. If not, manually create the workarea on the server.

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