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HP Network ScanJet 5 Scanner - Control Panel Error Messages

Table of Contents
CONTROL PANEL ERROR MESSAGES
TRANSACTION LOG ERROR MESSAGES
Control Panel Error Messages
Error messages displayed at the control panel are identified by a number, which HP Support Service uses to resolve the problem, if necessary. In some cases a second number, further identifying the problem, will also be included.
Internal Errors
Error Message
Error Description
Actions
— Self-test Error: XY
The control panel is not working. If the error is OD, a key was pressed during the control panel boot and it is a warning message.
Power cycle the scanner.
Call HP Support Service.
— Self-test Initializing...Wait
The message is displayed continuously. The control panel is working but something is wrong with the connection.
Check if the cable is properly plugged-in.
If the error persists, call HP Support Service.
10
Internal Error
HP Network ScanJet 5 Halted
Internal information in temporary storage cannot be accessed.
Power cycle the scanner.
If the error persists, call HP Support Service.
11
Internal Error
Internal Memory
Error
Internal memory error.
Power cycle the scanner.
If the error persists, call HP Support Service.
12
Internal Error
Out of Memory
Internal memory error.
If the error message is displayed just after booting, too many destinations or print queues are defined. In the HP JetAdmin software, remove some of the destinations from the scanner configuration and reset the scanner.
If message is displayed when a user is selected, the user has too many destinations defined. Use the HP Network ScanJet 5 Utility to remove private destinations and reset the scanner.
13
Internal Error
Communication Error
The control panel is working but something is wrong with the connection.
Check if the cable connecting the control panel is properly plugged-in.
Power cycle the scanner.
If the error persists, call HP Support Service.
15
Internal Error
HP Network ScanJet 5 halted
There is a connection problem with the scanner.
Power cycle the scanner. If the problem persists, call HP Support Service.
16
Internal Error
Internal Memory
Error
Internal memory error.
Power cycle the scanner.
If the problem persists, call HP Support Service.
65-66
Internal Error
HP Network ScanJet 5 halted
Bad internal behavior.
Power cycle the scanner.
If the problem persists, call HP Support Service.
70, 71, 72
Internal Error
Configuration Error
The internal configuration information is not accessible.
Try to reconfigure the scanner.
If the problem persists, call HP Support Service.
73
Internal Error
Internal Disk Error. Press any key...
The internal message information for the language you have chosen cannot be accessed.
User: You can continue to use the scanner, which will display the messages in English.
Net Admin: Try to change the scanner language.
If the problem persists, call HP Support Service.
74
Internal Error
Internal Disk Error. Press any key ...
The internal message information for the language you have selected is corrupted.
User: You can continue to use the scanner, which will display the messages partially in the language you have chosen and partially in English.
Net Admin: Try to change the scanner language.
If the problem persists, call HP Support Service.
Network Errors
Error Message
Error Description
Actions
101
Rebooting...
Please wait. The network scanner is rebooting.
No action is required. The scanner has received a reset command from the HP JetAdmin software. When the reboot phase finishes, the scanner will be ready to run again.
102
Control Panel Locked...
The scanner is in a configuration phase.
No action is required. The scanner has received a configuration command from the HP JetAdmin software. When the configuration phase finishes, the network scanner will be ready to run again.
103
Too Many Fax Numbers Entered. Press any key...
The scanner reached the maximum allowed number of temporary fax numbers.
No action is required.
104
No Users Found
Press any key...
105
No Destinations Found.
Press any key …
106
No Printers Found.
Press any key ...
The scanner has been correctly initialized, but the destination pool is empty (not an error).
User: Ask the network administrator to add destinations/printers to the scanner.
Net Admin: In the HP JetAdmin software, configure the scanner and create a list of destinations/printers.
If the problem persists, unconfigure the scanner and configure it again from scratch.
Call HP Support Service if the problem persists.
107
No Prv Destinations Found.
Press any key...
The private destinations related to the user validated at the control panel have not been configured previously.
User: Install the HP Network ScanJet 5 Utility on your computer.
Run the scanner utility to configure your private destinations.
If the problem persists, contact your network administrator.
Net Admin: Check that the user has correctly configured private destinations.
If the problem persists, call HP Support Service.
110
Protocol Stack Unconfigured.
Press any key...
The correct Protocol Stack must be selected before exiting the special menus.
At the scanner’s control panel, select the correct Protocol Stack.
115
Internal Error (err)
Internal memory error.
If this message appears just after booting, there are too many public destinations or print queues defined. Run the HP JetAdmin software to remove some destinations and power cycle the scanner.
If the error message appears when the user is selected, the user has too many destinations defined. Use the HP Network ScanJet 5 Utility to remove some private destinations and reset the scanner.
If the problem persists, call HP Support Service.
120, 121, 122, 123 Internal Error Internal Disk Error(err)
HP Network ScanJet 5 halted
An error has occurred in opening, reading, or writing a file on the network scanner internal hard disk, or the file is corrupted.
Reboot the scanner.
If the problem persists, call HP Support Service.
126
Network Error Prv Destinations Access Error (err)
A user’s private destinations file is configured in a wrong format.
Run the HP Network ScanJet 5 Utility to reconfigure the user’s private destination list.
If the error persists, call HP Support Service.
133
General User Disabled.
Press any key...
134
Fax Server Disabled
Press any key...
The scanner is working, but general user or fax server is disabled.
In the HP JetAdmin software, configure the general user for fax server.
135
Too Many Destinations Please deselect some of them
There are too many destinations selected on the scanner’s control panel.
User: Deselect some destinations.
140
Network Error
Network Load Error (err)
HP Network ScanJet 5 halted
An error occurred while loading or connecting to the network stack (Ethernet) or there was a problem accessing the ring (token ring), or there is a problem initializing TCP/IP stack.
Call HP Support Service.
141
Network Error
NetWare Init Error (err)
HP Network ScanJet 5 halted
An error occurred during the NetWare protocol initialization.
Power cycle the scanner.
If the error persists, contact HP Support Service.
142
Network Error SNMP Init Error (err)
HP Network ScanJet 5 halted
An error occurred while initializing SNMP or when MIB was registered.
Call HP Support Service.
143
Network Error SAP Init Error (err)
HP Network ScanJet 5 halted
An error occurred while initializing SAP.
Call HP Support Service.
144
Network Error Log Init Error (err)
Press any key...
There was a problem while initializing the logging file recorded on the scanner’s hard disk.
Run the HP JetAdmin software and clear the event log and the activity log.
Restart the scanner
If the error persists, call HP Support Service.
145
Network Error Diagnostic Failed (err)
HP Network ScanJet 5 halted
There was an error running a diagnostic on the scanner network interface.
Power cycle the scanner.
150
Network Error
Password Not Found (err)
Press any key...
The scanner cannot get the user’s password from the server.
User: Install and run the HP Network ScanJet 5 Utility on your PC and configure your password.
If the problem persists, contact your network administrator.
Net Admin: Check the that the user has correctly configured his or her password.
If the error persists, call HP Support Service.
151
Network Error
Download Private Error (err)
Press any key...
152
Network Error User Not Reachable (err)
There is a problem reading the private user files from the server or the server is not available.
User: Try the operation again after a few seconds.
If the problem persists, call the network administrator.
Net Admin: Check the LAN cable.
Check if the server is available.
If the user workarea is configured in an NT or LANServer environment, check if the HP Network ScanJet 5 scanner service (daemon) is still active.
155
Network Error Time Sync Error (err)
Press any key ...
An error occurred while the scanner was synchronizing the date and time with the server.
Net Admin: Check the LAN cable.
Check if the time server is available.
Check if the server date and time clock is working correctly.
In the HP JetAdmin software, check that the time server is configured correctly.
Scanner Errors
Error Message
Error Description
Actions
201
Scanner Error
HP Network ScanJet 5 halted
An error has occurred initializing the scanner.
Power cycle the scanner.
If the problem persists, call HP Support Service.
202
Scanner Error
Scanner not connected
Communication problems exist with the scanner.
Power cycle the scanner.
If the problem persists, call HP Support Service.
203
Scanner Error
No Paper Feeder
The Automatic Document Feeder (ADF) cable is not connected to the scanner base.
Do the following:
1. Verify that the ADF is properly connected to the scanner base.
2. Power cycle the scanner.
If the problem persists, call HP Support Service.
Note: You can still use the flatbed to scan.
204
Paper Jam!
Open the cover & remove paper
The ADF detects a paper jam.
Clear the paper jam.
If the problem persists, call HP Support Service.
205
Scanner Error
HP Network ScanJet 5 halted
The scanner element failed to return to home position.
Power cycle the scanner.
If the problem persists, call HP Support Service.
206
Scanner Error
HP Network ScanJet 5 halted
The lamp did not achieve the required intensity for proper scanning.
Power cycle the scanner.
If the problem persists, call HP Support Service.
208
Internal Error
HP Network ScanJet 5 halted
Internal memory error.
Power cycle the scanner.
If the problem persists, call HP Support Service.
209
Cover open! Check the ADF cover.
The ADF cover is open.
Close the ADF cover securely.
If the problem persists, call HP Support Service.
211
Internal Error
HP Network ScanJet 5 halted
Internal memory error.
Power cycle the scanner.
If the problem persists, call HP Support Service.
Transaction Log Error Messages
Error Message
Error Description
Actions
14
Internal Error
Control Panel Error
The control panel LCD is not working.
Power cycle the scanner.
If the problem persists, call HP Support Service.
108
Destination Locked <User Name>(err)
The destination workarea is locked.
User: In the Network ScanJet 5 Utility, unlock the workarea.
109
Invalid Destination
<User Name>(err)
The selected destination no longer belongs to the network user group. The scanning job has been canceled.
In the HP JetAdmin software, remove the destination name from the scanner user pool and power cycle or remotely reset the scanner.
111
Printer Not Found
<Printer Name>(err)
The print queue selected as the scanning destination cannot be found. The scanning job has been canceled.
Run the administrative software for the network on which the print queue has been configured to see if the print queue has been canceled. If so, create the print queue again and use the HP JetAdmin software to assign the print queue to the scanner.
If the printer is a network printer, check to see if the printer is busy (the scanner cannot send a job to the printer if it is busy), and run the HP JetAdmin software to make sure the printer is correctly configured on the scanner.
If you are working with a NetWare print queue, run the NetWare command PCONSOLE to check if the network scanner has been removed from the list of the queue users. If it has, in the HP JetAdmin software, reassign the print queue to the HP Network ScanJet 5 scanner.
112
Send To User Error
<User Name>(err)
The scanner detected an error while sending data to a user. The scanning job has been canceled.
User: Check if the available disk space for your workarea is full.
Net Admin: Check the LAN cable.
Check if the workarea associated with the selected destination still exists on the server disk.
Check if the server disk is full.
Check if the maximum available disk space for the workarea owner has been reached.
Check if the scanner has create and write permissions in the workarea owned by the selected destination.
If the user workarea is configured in an NT or LANServer environment, check if the HP Network ScanJet 5 scanner service (daemon) is still active.
130
Fax Server Not Found
The fax server destination cannot be found.
Verify that the fax server installation matches the scanner fax server configuration in the HP JetAdmin software.
131
Error Sending Fax
132
Network Error Fax Server Notification Error
An error has been detected while sending data to or receiving data from a fax server.
In the HP JetAdmin software, verify that the scanner fax server configuration is correct.
In the administrative software for the fax server, verify its status.
156
Internal Error No Unique File Name. Press any key ...
The scanner cannot generate a unique filename for a document.
Check if the server date and time are set correctly. This error happens if the server clock has been set to a value back in time.
160
Open Remote File Error
<filename>(err)
161
Read Remote File Error
<filename>(err)
162
Write Remote File Error
<filename>(err)
An error has occurred in opening, reading, or writing a file on the server disk. This error occurs when a file cannot be created in the destination workarea.
USER: Check if the available disk space for your workarea is full.
NET ADMIN: Check if the workarea associated with the selected destination still exists on the server disk.
Check if the specified path exists.
Check if the server disk is full.
Check if the maximum available disk space for the workarea owner has been reached.
Check if the scanner has create and write permissions in the workarea owned by the selected destination.
If the user workarea is configured in a NetWare server environment, check if trustees have been removed. If so, add them using NetWare tools or, using the HP JetAdmin software, reassign the user to the same network environment.
If the user workarea is configured in an NT or LANServer environment, check if the HP Network ScanJet 5 scanner service (daemon) is still active.
171
Transport Disconnection Error
<server identifier>(err)
The scanner detected an error while trying to disconnect from the server.
Check the LAN cable.
Check if the server is running.
Check the connection to the server.
172
Scanner Validation Error
<server identifier>(err)
The scanner detected an error while trying to be validated by the server.
User: Try scanning the document again.
Net Admin: Check that the scanner is configured correctly in the server.
170
Transport Connection Error
<server Identifier>(err)
The scanner detected an error while trying to contact the specified server.
User: Try scanning again.
Net Admin: Check the LAN cable.
Check if the server is running.
Check the connection to the server.
Check if the server address is configured correctly.
If the user workarea is configured in an NT or LANServer environment, check if the HP Network ScanJet 5 scanner service (daemon) is still active.
173
Connections Timed Out
<object name>(err)
174
Net Channel Full
<object name>(err)
175
No Data On Channel
<object name>(err)
The scanner detected an error while trying to send a document or get data from a server.
User: Try scanning the document again.
Net Admin: Check the LAN cable.
Check if the server is running.
If the user workarea is configured in an NT or LANServer environment, check if the HP Network ScanJet 5 scanner service (daemon) is still active.
Check if there is heavy traffic on the LAN. If so, retry when traffic is lighter.
If the problem persists, reboot the scanner.
176
Network Error
Network Environment Failure(err)
The scanner detected an error while trying to access a network resource data base on the scanner.
Reset the network scanner.
If the error persists, call HP Support Service.

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