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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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DS 9100C - Installation Error: "Isset_se Cannot Load"

Issue:
When trying to install the HP Digital Sender 9100C client software onto a Windows 95 PC, the install shield will run and then the message "isset_se cannot load" appears.
Solution
Close all programs running in the background.
To close all programs running: press the CTRL+ALT+DELETE keys together. The Close Program screen will appear. One at a time, highlight and then select End Task for each program listed. Repeat this process until all programs, except for Explorer and Systray, have been removed.
Summary
Various programs, including anti-virus software, running in the background can cause conflicts with the installation of a new program.

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Support Forum

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Country/Region: Flag United States

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