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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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Cleaning the Digital Sender

Cleaning the HP Digital Sender glass
You should clean the glass as a result of either of the following conditions:
  • As necessary
  • When vertical streaks appear on electronic forms of sent documents
Clean the glass surface gently using a soft cloth. Do not press hard on the glass surface (you could break the glass). You may dampen the cloth with water, isopropyl alcohol, or window cleaner, if necessary.
  caution:
Do not use other cleaning fluids. They may damage the HP Digital Sender. Never spray cleaning fluid directly on the digital sender glass.
Cleaning the automatic document feeder (ADF)
You should clean the ADF as a result of either of the following conditions:
  • If paper documents in good condition begin to mis-feed
  • When vertical streaks appear on electronic forms of sent documents
Use the following steps to clean the ADF:
  1. Raise the control panel access hatch.
    Figure 1: Raising the control panel access hatch
  2. Wipe the rollers and separation pad with a soft, clean, lint-free cloth. You may dampen the cloth with isopropyl alcohol, if necessary.
    Figure 2: Wiping the rollers and separation pad
  3. Close the access hatch. Be sure it snaps down on both sides.
  4. Raise the input tray.
    Figure 3: Raising the input tray
  5. Wipe the top of the ADF window (the clear plastic window) and rollers with a soft, clean, lint-free cloth. You may dampen the cloth with water, isopropyl alcohol, or window cleaner, if necessary.
    Figure 4: Wiping the top of the ADF window and rollers
  6. Check the flat gray bar above the ADF window. The bar should have no black or other markings. If necessary, clean the flat gray bar.
    Figure 5: Cleaning the flat gray bar above the ADF window
  7. Raise the output tray.
    Figure 6: Raising the output tray
  8. Wipe the bottom of the ADF window (the clear plastic window) with a soft, clean, lint-free cloth. You may dampen the cloth with water, isopropyl alcohol, or window cleaner, if necessary.
    Figure 7: Wiping the bottom of the ADF window
  9. To eliminate vertical streaks, clean the flatbed glass, especially near the top of the glass.
    Figure 8: Cleaning the flatbed glass
  caution:
Do not use other cleaning fluids. They may damage the ADF window. Never spray cleaning fluid directly on the ADF.

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Support Forum

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Country/Region: Flag United States

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