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HP Customer Support - Knowledge Base

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HP - Return and Recycle HP Products

SUMMARY: HP conserves resources by refurbishing and reselling some of our most popular products. In addition, we design many products with recycling options built in. Most importantly, we offer an increasing number of recycling programs in many countries, as well as partnering with some of the largest electronics recycling centers in the world.

Computer hardware

Recent models of HP Vectra, HP Brio PCs, HP Kayak PC Workstations, HP Officejet all-In-ones, HP LaserJet and HP Deskjet printers are designed to be easier to take apart and recycle. Many components simply snap apart, making it easier to separate metal from plastic.
To minimize the number of parts used, and to make them easier to disassemble for recycling, HP uses an innovative foam chassis on some of our products. Material identification codes for batching and sorting and the ability to separate components into similar/dissimilar materials further simplify recycling. We mark all plastic parts according to ISO 11469 and mold user instructions into the plastic rather than using a paper label. We also put material identification codes on plastic parts.
HP also offers a variety of product end-of-life return programs for HP hardware in a number of geographic areas. Returned products are reused, recycled or disposed of responsibly. Each month, HP reuses or recycles more than 3.5 million pounds (7.7 million kilograms) of material in our European product-recovery centers. This represents more than 98 percent by weight of all the material we receive from customers and HP.

Inkjet supplies

HP is developing a recycling program for our Inkjet products. This program is currently offered in the United States and is being piloted in several countries worldwide.
Returned cartridges are processed, and materials separated for purification into raw materials for use in other industries to new manufacture products. Examples of products made from recycled HP Inkjet cartridge materials include automobile parts; trays used in microchip fabrication processes, copper wire, steel plates and the precious metals used in electronics and electrical equipment.
Depending on the model, HP is able to recycle up to 65% of the print cartridge by weight. The remaining parts that cannot be recycled (ink, foam & composite parts) are disposed of in an environmentally responsible manner.

LaserJet supplies

In many countries, HP LaserJet printing supplies, such as toner cartridges, can be returned to HP through the LaserJet toner cartridge and consumables recycling program.
Since 1992, HP has helped customers recycle over 39 million HP LaserJet cartridges worldwide, successfully diverting almost 50 tons from landfill. The recyclability of our LaserJet printer cartridges has been greatly increased through reductions in the average use of plastic resins by 44 percent since 1992. Reductions in the average number of parts by 22 percent in the same period have also occurred. Marking plastic parts weighing more than 25 grams with internationally recognized ISO symbols helps to facilitate easier recycling.
Products made from the recycled plastics and metals include buttons, plastic trays, tractor parts and a host of other useful items. In addition, waste toner can be formed into a cake and used as an energy source, an application used by a number of U.S. Naval bases in Virginia.

Print media

HP paper printed with HP Inkjet or HP LaserJet consumables are recyclable with normal office paper where such facilities or services exist. For overhead transparencies, please call a local customer care center for availability of recycling services.

Product refurbishing

HP operates product-refurbishing centers in the United States, Germany and Australia. They take back used HP products and refurbish them for resale.
Some products are resold at "www.hpshopping.com" (click), an online store that sells new and lower-priced, refurbished consumer products to U.S. customers. Products offered include HP PCs, printers, scanners, all in ones, palmtop PCs, and more. HP also makes a variety of refurbished products available to resellers for sale through storefront operations and Web sites. Refurbished HP products always carry a "refurbished" label.

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