HP Support Services - HP Maintenance Kit Replacement Service

To protect your printer investment, minimize downtime and increase efficiency, HP will come to your location to install the Maintenance Kit.

Maintenance Kit Replacement includes the following:

• Convenient Scheduling: Call the HP Customer Care Center during normal business hours (8:00 a.m. to 5:00 p.m. local time) to schedule service.
• Next-day Onsite Support: HP will provide all labor, parts and materials necessary to replace a printer’s maintenance kit and clean the printer.
• Hardware Verification: HP will power-on the printer and perform a test print to verify functionality.

To obtain an HP maintenance kit, do the following:

1. Click here to purchase the kit from the HP Small and Medium Business Online Store (http://www.smb.compaq.com).
2. Contact the HP Business Store at 1 (800) 888-9909. Calls must be logged before 5:00 P.M. local time, Monday through Friday for next business day service. Calls received after 5:00 P.M. local time on Friday will logged on Monday and serviced on Tuesday.

• Properly installed maintenance kit lengthens the life of the printer and maintains high print quality expected from HP
• Professional replacement and cleaning, scheduled at the customer’s convenience
• Security that an HP qualified technician will do the job
• One fixed fee, no unexpected expenses

• Per-incident service scheduled at your convenience
• Next-day * onsite response
• Replacement of maintenance kit
• Printer cleaning
• Checklist of performed actions

HP Customer Care telephone support is available Monday through Friday from 8:00 a.m. to 5:00 p.m. local time, excluding HP holidays. Calls must be received by 3:00 PM PST, Monday through Friday, for next business day * service. Calls received after 3:00 p.m. on Friday will be logged on Monday and serviced on Tuesday.

The service includes travel to any destination within 100 miles of an HP Support Office. Response time might increase if you are located more than 100 miles from the HP Support Office. This service is available in the U.S.

Maintenance kit replacement covers HP LaserJets and HP Designjets that have maintenance kits available.

The information in this document is subject to change without notice

note:

* Business day = Monday through Friday, excluding HP holidays.