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HP - Care Pack, Same Day On-site, Hardware Cross-Reference

Choose from the following same day on-site services below for an eligible HP product.

Four-Hour Onsite, Extended Hours Response

This provides HP's best possible response time during coverage hours of 8:00 a.m. to 9:00 p.m., Monday through Friday, except HP holidays. An HP Qualified Representative arrives at the customer site to begin hardware maintenance service within four hours of calls received between 8:00 a.m. and 5:00 p.m. local time. The four-hour onsite response is available in major metropolitan areas. For calls received after 5:00 p.m. local time, the response time is measured from 8:00 a.m. local time the next business day. Before a technician is dispatched, HP's Customer Care Center phone agents may first attempt to solve the customer's problem during the phone call.

Four-Hour Onsite, Standard Hours Response

This is a lower cost version of HP's same-day service and is available via certain HP Care Packs. Under this basic version of 4-Hour Onsite Response, services are available between 8:00 A.M. and 5:00 P.M. HP must receive calls by 1:00 P.M. local time. All other terms described above apply, but in relation to these amended times.

Four-Hour Onsite, 24 x 7

This Care Pack is for Network servers and networking products, information storage products, Visualize workstations, desktop systems, and telecom products. It provides 24 x 7 support within 100 miles of an HP Support Office. A technician will arrive within 4 hours of a call meeting this criteria for this Care Pack.
Same day on-site service for netservers
HP product
Length of warranty
Four-hour-onsite, extended hours response
Four-hour onsite, 24 x 7
HP Netserver e55/e60 series
3 Years
1 Year Post Warranty
H5517/A/E/W
H4712PA/PE
H5512A/E/W
H4713PA/PE
HP Netserver e800 series
3 Years
1 Year Post Warranty
H4634A/E/W
H4712PA/PE
H4636A/E/W
H4713PA/PE
HP Netserver LC, LP, LPr series
3 Years
1 Year Post Warranty
H5519A/E/W
H4662PA/PE
H5514A/E/W
H4659PA/PE
HP Netserver LH series
HP Netserver Rack Storage and Hubs
3 Years
1 Year Post Warranty
H5518A/E/W
H4663PA/PE
H5513A/E/W
H4660PA/PE
HP Netserver LH6000/LT6000 series
3 Years
H3126A/E/W
H3127A/E/W
HP Netserver LXR series
3 Years
H5516A/E H4664PA/PE
H551A/E
H4661PA/PE
Same day on-site service for networking switches and hubs
HP product
Length of warranty
Four-hour-onsite, extended hours response
Four-hour onsite, 24 x 7
HP ProCurve Switch: 10/100Base-T Module, 408, 2312/2324, 2512/2524 212m/224m* (07/01/01) 2224* (06/01/01)
3 Years
H5484A/E
HP Redundant Power Supply 10Base-T/v6 hubs
HP ProCurve Switch 2424m, 8000m, 1600m, 4000m
HP Advanstack 10Base-T-s hub 12r/24r*,
HP Advanstack 10Base-Ts hub 12/24r with management* (07/01/01)
HP AdvanceStack 10Base-Tshub 8u/16u* (05/01/01)
3 Years
H5481A/E
HP ProCurve 6208m-sx
HP ProCurve Routing Switch 6308m-sx
3 Years
H4496A/E
H2893A/E
HP ProCurve Routing Switch 9304m
3 Years
H2887A/E
H2888A/E
HP ProCurve Routing Switch 9308m
3 Years
H2885A/E
H2886A/E
Same day on-site service for information storage
HP product
Length of warranty
Four-hour-onsite, extended hours response
Four-hour onsite, 24 x 7
HP Surestore H/A Tape Array 5500
3 Years
H4618A/E
HP Barcode 8 Part FC Switch, Field Rack
3 Years
H4620E
H4621E
HP Surestore HD Server 4000, 6.16 GB
HP Surestore Autobackup PC25
3 Years
H3150A/E
HP Surestore:
5000ext DAT Drive
DAT8e 8GB ext Tape Drive
DAT8eu 8GB ext Tape Drive
DAT 24e 24GB ext Tape Drivr
DAT24x6e ext Autoloader, DAT 8e datpack for Win NTJ
DAT24eu 24GB ext Tape Drive
DAT40e 40GB ext UNIX cino
DAT 24e (NTJ) DAT40x6e ext Autoloader
DAT 24k Tape Drive
DAT 40k Tape Drive
DAT24e OBDR pack
DAT40e OBDR pack
DLT1 ext Tape Drive
3 Years
H4616A/E
HP Surestore:
DLT 40e 40GB ext DLT
DLT 40r Hot Swap
DLT80e
DLT 80m Tape Drive Module
DLT 80r Hot Swap
DLT 80k Tape Drive
DLT 40k Tape Drive
Ultrium 230 ext Tape Drive
Ultrium 230 Rackmount
3 Years
H4617A/E
H4622A/E
HP Surestore va7100 Enclosure
3 Years
H7563A/E
H7564A/E
HP Surestore va7100 Processor, no memory installed
3 Years
H7569A/E
H7570A/E
HP Surestore ds2100 Disk System Field Rack
HP Surestore ds2100 Disk System Desktop
1 Year
3 Years
H7543A/E
H2865A/E
H7544A/E
H2866A/E
HP Surestore Autobackup PC100
3 Years
H4586A/E
HP Surestore TapeRack Array, TapeRack Compaq, IBM, Dell
3 Years
H5564A/E
HP Surestore Netstorage:
6000 4.36/4.73 GB
6000 7.36/7.73 GB
6000 10.36/10.73 GB
3 Years
H4587A/E
H4588A/E
HP Surestore e Disk Array Lc60 for NT
3 Years
H4641A/E
H4621A/E
HP Surestore:
DLT autoloader 418/818
DLT autoloader 818 HVDS/LVDS, 2100er Fibre SCSI Bridge
3 Years
1 Year Post Warranty
H5526A/E
H2737PA/PE
HP Surestore:
DLT Autoloader 1/9 HVDS sa
Autoloader 1/9 HVDS disk no RMC
DLT Autoloader 1/9 HVDS SA RM
Autoloader 1/9 HVDS disk with RMC
Ultrium Autoloader 1/9 LVDS/HVDS SA/Rmc, 1/9 LVDS/HVDS Rack no RMC
Autoloader LVDS/HVDS Rack
Autoloader 1/9 ULT LV Rack RMC, 1/9 DLT1 LVD Disk, Rack, Disk RMC, Rack RMC
3 Years
1 Year Post Warranty
H5526A/E
H2727PA/PE
Same day on-site service for information storage
HP product
Length of warranty
Four-hour-onsite, extended hours response
Four-hour onsite, 24 x 7
HP Surestore DLT Library:
1/20 Rack LVDS/HVDS
1/20, desktop LVDS/HVDS
2/20, Rack, LVDS/HVDS
2/20, Desktop, LVDS/HVDS
3 Years
1 Year Post Warranty
H5520A/E
H2734PA/PE
H4434A/E
HP Surestore 4115/4215we DLT Library 1 or 2 drives
HP Surestore 7115//7215we DLT Library, 1 or 2 drives
HP Surestore 4115/4215wr DLT Library, 1 or 2 drives
1 Year Post Warranty
H2734PA/PE
HP Surestore DLT Library:
2/40, rack LVDS/HVDS
2/40, desktop, LVDS/HVDS
4/40, Rack, LVDS/HVDS
4/40, desktop, LVDS/HVDS
3 Years
1 Year Post Warranty
H5533A/E
H2735PA/PE
H4435A/E
HP Surestore DLT Library 4228w, 2 drives
HP Surestore DLT Library 4228w, 4 drives
1 Year Post Warranty
H2735PA/PE
HP Surestore DLT Library:
2/60, Rack, LVDS/HVDS
2/60, Deskside, LVDS/HVDS
4/60, Rack, LVDS/HVDS
4/60, Deskside, LVDS/HVDS
6/60, Rack, LVDS/HVDS
6/60, Deskside, LVDS/HVDS
3 Years
1 Year Post Warranty
H5534A/E
H2736PA/PE
H4436A/E
HP Surestore Optical 5200ex subsystem
HP model 5200ex subsystem
HP 9.1GB Multifunction Optical Drive
HP Surestore Optical 1900mx subsystem
HP Optical 9100mx subsystem
3 Years
H4438A/E
HP Surestore 125ex Optical mo Jukebox, 1 or 2 Drives
HP Surestore 40fx Optical Jukebox, 1 or 2 Drives
1 Year Post Warranty
H2731PA/PE
HP Surestore 125ex Optical mo Jukebox, 1 or 2 Drives
3 Years
H4437A/E
HP Surestore 160ex/320ex/400ex Optical Jukebox
3 Years
H5532A/E
HP Surestore 160ex/320ex/400ex Optical Jukeboxes, 330fx Optical Jukeboxes, 4 or 6 Drives, 660fx Optical Jukeboxes, 4 or 6 Drives
1 Year Post Warranty
H2732PA/PE
HP Surestore 660ex Optical Jukebox, 4 or 6 Drives
3 Years
H5533A/E
H4436A/E
HP Surestore 1200ex Optical Jukebox, 4, 6, or 10 Drives
3 Years
H5534A/E
H4436A/E
HP Surestore 1200ex Optical Jukebox 4, 6, or 10 Drives
HP Surestore 600fx Optical Jukebox, 6 Drives
1 Year Post Warranty
H2733PA/PE
*Care Pack for this product is or will be obsolete
Same day on-site service for desktop systems
HP product
Length of warranty
Four-hour-onsite, extended hours response
Four-hour onsite, 24 x 7
HP Brio ba600 series
3 Years
H2768A/E
HP Brio ba600 series (CPU only)
3 Years
1 Year Post Warranty
H2802E
HP Kayak xm600/xu700/xu800 series
3 Years
H4499A/E
H4502E
HP Kayak xm600/xu700/xu800 series PCs (CPU only)
3 Years
H4507E
H4510E
HP Vectra vl400/vl600/vl800 series PCs
3 Years
H4444A/E
H4483E
HP Vectra vl400/vl600/vl800 series PCs (CPU only)
3 Years
H4490E
H4493E
Same day on-site service for HP workstations - CPU only
HP product
Length of warranty
Four-hour-onsite, extended hours response
Four-hour onsite, 24 x 7
HP Visualize Linux Personal Workstation xl/pl, or x class/p class
3 Years
H2749E
H2771E
Same day on-site service for HP LaserJet printers
HP product
Length of warranty
Four-hour-onsite, extended hours response
Four-hour standard hours response
HP LaserJet 4200/n/tn/dtn/dtns/dtnsl printers
3 Years
H4475E
U4664E
HP LaserJet 4300/n/tn/dtn/dtns/dtnsl
3 Years
U3470E
U4665E
HP LaserJet 4500/4500n/dn/gn/le printers
3 Years
H3118A/E
HP LaserJet 8000/8100/8150 MFP printers
3 Years
H3622E
HP LaserJet 8000/8100 n/dn printers
HP LaserJet 8150 n/dn/hn printers
3 Years
H5492A/E
HP Color LaserJet 8550/n/dn/gn printers
3 Years
H2691E
HP Color LaserJet 8550 MFP printers (includes HP Color LaserJet 8550 ADF and HP Color LaserJet 8550 MFP side HCI)
3 Years
H4603E
Same day on-site service for HP Designjet printers
HP product
Length of warranty
Four-hour-onsite, extended hours response
Four-hour onsite, standard hours response
HP Designjet 800/800ps printers
3 Years
H4701E
HP Designjet 2000/2500/2800cp printers
3 Years
H5653E
H3619E
HP Designjet 5000ps-42inch/500-42inch printers
3 Years
H5653E
HP Designjet 3000/3500/3800cp printers
3 Years
H5654E
H3605E
HP Designjet 5000ps-60inch/5000-60inch
3 Years
H5654E
H3605E
HP Designjet Color Pro GA printer
3 Years
H3606E
HP Designjet 1050c/1055cm
3 Years
HH2816E
Same day on-site service for computer telephony
HP product
Length of warranty
Four-hour-onsite, extended hours response
Four-hour onsite, 24 x 7
HP cti-starvox 24t4 server, 24tHA 4 server, 30e-4 server, 30e-HA 4 server
1 Year
3 Years
H4644A/E
H4653A/E
H4645A/E
H4654A/E
HP t1-8 Port Link Card
HP e1-8 Port Link Card
1 Year
3 Years
H4647A/E
H4656A/E
H4648A/E
H4657A/E
HP t1-24 Port Link Card
HP t1-30 Port Link Card
1 Year
3 Years
H4650A/E
H4689A/E
H4651A/E
H4690A/E

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Country/Region: Flag United States

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