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HP Customer Support - Knowledge Base

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  • Information
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HP Support Services - HP Care Pack, Next Day Onsite Hardware Cross-Reference

Next Day On-Site Service for Netservers
HP Product
Length of Service
Care Pack Number
1 Year Post Warranty Service Care Pack Number
HP Netserver e55/e60 series
3 Years
H5525A/E/W
H4561PA/PE
HP Netserver e800 series
H4561PA/PE
HP Netserver LC, LP, LPr series
H4563PA/PE
HP Netserver LH series HP Netserver Rack Storage and Hubs
H4562PA/PE
HP Netserver Lxr series
H4564PA/PE
Next Day On-Site Service for Information Storage
HP Product
Length of Service
Care Pack Number
HP Surestore HD server 4000, 6.16GB
HP Surestore Autobackup PC25
3 Years
H3151A/E
HP Surestore:
5000 Ext DAT Drive DAT 8e 8GB
Ext Tape Drive DAT 24e 24GB
Ext Tape Drive DAT 24x6e
Ext Autoloader DAT 8e Datpack for Win NTJ DAT 24eu 24 GB
Ext Tape Drive DAT 40e 40GB
Ext UNIX comp DAT 24e (NTJ) DAT 40x6e
Ext Autodrive DAT 24k Tape Drive DAT 40k Tape Drive DAT 24e OBDR Pack DAT 40e OBDR Pack DAT DLT 1 Ext Tape Drive
3 Years
H3155A/E
HP Surestore:
DLT 40e 40GB Ext DLT
DLT 40r - Hot Swap
DLT 80e DLT 80m Tape Drive
DLT 80r - Hot Swap
DLT 80k Tape Drive
DLT 40k Tape Drive Ultrium 230
Ext Tape Drive Ultrium 230 Rackmount
3 Years
H3157A/E
HP Surestore va 7100 enclosure*
3 Years
H7562A/E
HP Surestore va 7100 Processor, no memory installed*
3 Years
H7568A/E
HP Surestore ds 2100 Disk System Field Rack*
HP Surestore ds 2100 Disk System Desktop*
1 Year
3 Years
H7542A/E
H7546A/E
HP Surestore Autobackup PC100
3 Years
H4585A/E
HP Surestore:
Netstorage 6000 4.36/4.73 GB
Netstorage 6000 7.36/7.73 GB
Netstorage 6000 10.36/10.73 GB
3 Years
H4615A/E
HP Surestore:
DLT Autoloader 1/9 HVDS sa
Autoloader 1/9 HVDS Disk no RMC
DLT autoloader 1/9 HVDS SA RM
Autoloader 1/9 HVDS Disk with RMC
Ultrium Autoloader 1/9 LVDS/HVDS SA
Ultrium Autoloader 1/9 LVDS/HVDS SA RMC
Autoloader 1/9 HVDS Rack no RMC
Autoloader 1/9 LVDS/HVDS Rack with RMC
Autoloader 1/9 Ultrium/LVDS/HVDS Rack
Autoloader 1/9 Ultrium LV Rack RMC
Autoloader 1/9 DLT1 LVD Disk
Autoloader 1/9 DLT1 LVD Rack
Autoloader 1/9 DLT1 LV Disk RMC
Autoloader 1/9 DLT1 LV Rack RMC
3 Years
H4619A/E
* HP Care Pack for this product is or will be obsolete
Next Day On-Site Service for Notebook PCs
HP Product
Length of Service
Care Pack Number
HP Omnibook 500, 900 6000 xe3
HP Omnibook 4150* (08/01/01)
(Includes Omnibook 4150 with model numbers: F1647n/nt/nv/wt; F1650wt, F1966ww/nv; F1976wt/kt)
(Includes Omnibook 6000 with model numbers: F2072w/wg/wt/wu; F2073w/wg/wt/wu; F2081w/wg/wt/wu; F2082w/wg/wt/wu)
2 Years
3 Years
H2878A/E
H5487A/E
HP Omnibook 900, 6000 notebook PCs
HP Omnibook 4150* (08/01/01)
(Excludes Omnibook 4150 with model numbers: F1647n/nt/nv/wt; F1650wt' F1966wt/nv; F1976wt/kt)
(Excludes Omnibook 6000 with model numbers: F2072w/wg/wt/wu; F2073w/wg/wu; F2081w/wg/wt/wu; F2082w/wg/wg/wt/wu)
3 Years
H5476A/E
*HP Care Pack for this product is or will be obsolete
Next Day On-Site Service for Desktop Systems
HP Product
Length of Service
Care Pack Number
1 Year Post Warranty Service Care Pack Number
HP Brio ba 210 series PCs* (05/01/01)
2 Years
3 Years
H4443A/E
H2894A/E
HP Brio ba 210 series PCs (CPU only)* (05/01/01)
3 Years
H4487E
H4567PE
HP Brio ba/ba410 series PCs
HP Brio ba400 series PCs* (04/01/01)
3 Years
H5483A/E
HP Brio ba, ba410 series PC (CPU only)
HP Brio ba400 series PCs(CPU only)* (04/01/01)
3 Years
H2799E
H4567PE
HP Kayak xm600/xu700/xu800 series PCs (CPU only)
H4566PE
HP Vectra vl400/vl600/v1800 series PCs (CPU only)
H4565PE
HP ePC (CPU only)
H4568PE
* HP Care Pack for this product is or will be obsolete
Next Day On-Site Service for HP Monitors
HP Product
Length of Service
Care Pack Number
HP 14 inch terminals
3 Years
H2754E
HP 15 inch color monitors
3 Years
H2754E
All HP 17 - 21 inch color monitors
3 Years
H5464E
HP 15 inch LCD color monitors
3 Years
H2754E
HP 18 inch LCD color monitors
3 Years
H5464E
Next Day On-Site Service for HP Workstations - CPU Only
HP Product
Length of Service
Care Pack Number
HP Visualize:
Linux Personal Workstation xl/pl
Personal Workstation x class/p class p class
Personal Workstation* (04/01/01) pl
Linux Personal Workstation* (04/01/01)
3 Years
H2746E
* Care Pack for this product is or will be obsolete
Next Day On-Site Service for HP Next Generation Inkjet Printers
HP Product
Length of Service
Care Pack Number
HP 2000c/cxi/cn series printers
HP 2000* (05/01/01)
HP Business Inkjet 2200/se/xi printers
HP Business Inkjet 2250/tn printers
3 Years
H3675A/E
* HP Care Pack for this product is or will be obsolete
Next Day On-Site Service for HP Laserjet Series Printers
HP Product
Length of Service
Care Pack Number
1 Year Post Warranty Service Care Pack Number
HP Laserjet 6L printers
3 Years
H5500A/E
HP Laserjet 1100/se/xi printers
HP Laserjet 1100a/se/xi all-in-one printers
3 Years
H5473A/E
H2639PA/PE
HP LaserJet 1150 pritners
HP LaserJet 1300 printers
3 Years
H5473E
H2639PE
HP Laserjet 2100/m/tn/se/xi series products
HP Laserjet 3150xi all-in-one series products
HP Laserjet 3200 all-in-one series products
3 Years
H5478A/E
H2649PA/PE
HP LaserJet 2300/l/d/n/dn/dtn printers
3 Years
U3791E
U3792PE
HP Laserjet 4100/n/tn/dtn series printers
HP Laserjet 5000/n/dn/gn/le series printers
3 Years
H5479A/E
H2664PA/PE
HP LaserJet 4200/n/tn/dtn/dtns/dtnsl printers
3 Years
H5479E
H2664PE
HP LaserJet 4300/n/tn/dtn/dtns/dtnsl printers
3 Years
U3469E
U3472PE
HP Laserjet 4500/4550/n/dn/hdn series printers
3 Years
H3113A/E
H3183PA/PE
HP Laserjet 8000/8100/8150 MFP series printers
3 Years
H2697A/E
H3182PA/PE
HP Laserjet 8000/8100/n/dn series printers
HP Laserjet 8150/n/dn/hn series printers
3 Years
H5491A/E
H3182PA/PE
HP Color Laserjet 8550/n/dn/gn series printers
3 Years
H5491A/E
H3184PA/PE
HP Color Laserjet 8550 MFP series printers (Includes HP Color Laserjet 8550 ADF and HP Color Laserjet 8550 MFP side HCI)
3 Years
H4597A/E
Next Day On-Site Service for HP Designjet Printers
HP Product
Length of Service
Care Pack Number
1 Year Post Warranty Service Care Pack Number
HP Designjet 750c+/755cm printers* (05/01/01)
3 Years
H5729A/E
H4609PA/PE
HP Designjet 800/800ps printers
3 Years
H5729A/E
HP Designjet 2000/2500/2800cp printers
3 Years
H5504A/E
H4607PA/PE
HP Designjet 5000ps 42 inch series printers
HP Designjet 5000 42 inch printers
3 Years
H5504A/E
HP Designjet 3000/3500/3800cp printers
3 Years
H5505A/E
H4606PA/PE
HP Designjet 5000ps 60 inch printers
HP Designjet 5000 60 inch printers
3 Years
H5505A/E
HP Designjet 430 printer
3 Years
H5650A/E
H4612PA/PE
HP Designjet 450/450c printer* (07/01/01)
3 Years
H5651A/E
H4611PA/PE
HP Designjet Color Pro GA printer
3 Years
H5651A/E
H4611PA/PE
HP Designjet 488ca Color Printer* (07/01/01)
3 Years
H5652A/E
H4610PA/PE
HP Designjet 500/500ps printers
HP Designjet Color Pro CAD printer
3 Years
H5652A/E
HP Designjet 1050c/1055cm printers
3 Years
H5655A/E
H4608PA/PE
* Care Pack for this product is or will be obsolete

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