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HP Customer Support - Knowledge Base

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HP Support Services - Credit for Unused HP Service Agreement Time When You Trade in Your HP Designjet

Issue:
I have remaining time on a Service Agreement for a large format printer (HP Designjet) that I will be trading in when I purchase my new printer. I will also be purchasing a Service Agreement for my new HP Designjet. Can I get credit for the unused time on the first Service Agreement?
Solution
Customers with Service Agreements with unused portions can get them fully refunded. Call 1 (800) 386-1115 for refund forms and information. It may also be possible to use the unused portion toward another Service Agreement on another HP product.

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