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HP Customer Support - Knowledge Base

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HP Hardcopy Support Solutions - HP Offsite Service Agreements

HP offsite service agreements

When you purchase an HP printer, you can be confident you are buying the highest quality hardware from a name you can trust. Your HP printer will perform consistently for years to come and to make certain your printer performs up to its full potential we recommend that you protect your investment by purchasing an HP Offsite Service Agreement for those instances when a repair is needed. An HP Offsite Service Agreement will ensure that your investment will perform smoothly in the years to come - enabling your company to save time, save money and reap the benefits of improved end-user productivity. In fact, the cost of a three-year HP Offsite Service Agreement for an in-warranty printer is typically less than the cost of one service call. And if your printer is out of warranty, we can provide you with a one-year Service Agreement to meet your service and support needs. There are three different Service Agreements to fit your business needs:
  • Next-day exchange
  • Return to HP with Repair
  • HP Pickup and Return with Repair

Program benefits

Benefits of the HP Offsite Service Agreement include:
Save money - your repair costs will be fixed, which means it is easier to plan and budget. You also save yourself the time and lost revenue associated with unexpected repairs.
Save time - one phone call and you will be up and running in no time. This means fewer IT resources are required and downtime is minimized ensuring that end-user productivity does not suffer. All of this at a very competitive price.
Save resources - with HP Certified Technicians handling your printer support and repairs, you save on IT resources and the costs associated with end-user downtime.
Direct technical assistance - If we cannot resolve your problem by phone, we guarantee that a replacement printer will be at your site in the timeframe you require according to your Service Agreement terms. Our technical support provides:
  • Direct access to HP Technicians
  • HP's award-winning phone support
  • All parts, labor, and travel costs

For more information

To purchase an HP Offsite Service Agreement, please contact us at 1-800-HP-Invent (1-800-474-6836) where an HP Representative can assist you with determining the appropriate plan based on your product, budget, and resource needs. Refer to the HP Express Services Web site at http://www.hpexpress-services.com/10467a for more information.

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