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HP Designjet 5000 and 5500 Series Printers - Noise When the Carriage Moves, Y-axis Noise

Document number: bpp03895
Introduction
An unusual noise is occurring when the carriage moves along the Y-axis. The most common cause of Y-axis noise is the lack of lubricant on the carriage rods. Use the information below to determine the cause of the failure and perform the necessary troubleshooting steps to resolve.
Troubleshooting steps
  1. Turn the printer off, using the main power switch located on the back of the printer.
  2. After 10-15 seconds, turn the main power switch on.
  3. If no error appears, attempt to verify printer functionality.
  4. If the error re-appears, continue with the remaining steps.
  5. Access the carriage by initiating a printhead replacement.
  6. When the carriage has moved to an accessible location, turn the printer off using the main power switch on the back of the printer.
  7. Open the top cover and lubricate the carriage rods, following the instructions in the Slider rod lubrication kit that was shipped with the printer. Move the carriage assembly as needed to lubricate the entire carriage path.
      note:
    The most important parts to keep clean are the upper and internal sides of the rods. Use the slider rod lubrication kit once a year or whenever excessive carriage noise is heard.
  8. Close the top cover.
  9. Turn the printer on using the main power switch.
  10. Print several files to the printer to verify functionality.
  11. If the problem persists, contact HP.
Contact HP?
If the issue is unresolved, click here to contact HP support (http://thenew.hp.com/country/us/eng/contact_us.html) and provide the following information:
  • Document number bpp03895 used for troubleshooting and a brief problem description to assist HP support in resolving the issue
  • After completing the troubleshooting steps listed above, does the printer still exhibit the same issue?

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