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HP Customer Support - Knowledge Base

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  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP Designjet 5000 Series Printers - System Error 0D00000-33f019C Occurs When Upgrading Firmware with Media Loaded

Issue:
System error 0D00000- 33f019C received when upgrading firmware with Media loaded. No media profile is available
Solution
If upgrading the firmware while media is loaded, the following system error will occur, 0D00000 - 33f019C. When ENTER is pressed, the message "no media profile available" will appear. The solution is to unload the media and switch the printer off then on again.
note:
This issue only appears when trying to upgrade from Non-UV ink firmware to UV ink firmware (older than A.02.05) while the media is loaded

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Country/Region: Flag United States

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