hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

hp-concentra-wrapper-portlet

Actions
Loading...

HP Designjet 500 Series Printers - System Error 62:03 or Error Printing to LPT1

Issue:
“System error 62:03” is displayed on the printer's front panel or an “Error Printing to LPT1” is displayed on the computer monitor.
Solution
Follow the instructions below to help solve the issue:
note:
Before continuing, verify that the parallel cable being used is an IEEE 1284 compliant cable no longer than 10 feet in length.
  1. Turn the printer off.
  2. Ensure the parallel cable is properly connected to the PC and printer.
  3. Turn the printer on.
  4. Following initialization of the printer, attempt to print the file again.
  5. If problems persist, continue with the remaining steps.
  6. Send an internal print to the printer to verify internal printer functionality:
    1. Load media into the printer (if not already loaded).
    2. On the printer's front panel menu, select the Ink menu (Ink Droplet Icon) and press ENTER.
    3. Select Troubleshooting and press ENTER.
    4. Follow the instructions on the front panel.
    5. Following a successful troubleshooting plot, internal printer functionality has been verified.
  7. If internal printer functionality is verified and the problem persists, the issue is being caused by a communication failure between the PC and the printer.
  8. Use the additional steps below to help with isolating the problem:
    • Disable bidirectional communication in the printer driver.
    • Try another cable (IEEE 1284, 10 feet or shorter).
    • Test computer port functionality (try another printer, check for port conflicts, etc).
    • Try printing the file from another computer (if file prints, contact computer manufacturer for further assistance).
    • Try printing over the network (if available) via Jetdirect connectivity.
    • A USB connection, if the operating system will support it, can be tried as a means of narrowing down the possible cause of the issue

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...